Getting started with Swiggy x UrbanPiper Integration

With UrbanPiper’s integration, you can seamlessly receive orders from your Swiggy and automatically push them to your POS system or UrbanPiper Store Manager. The integration also allows for centralized menu management, enabling real-time updates across platforms.

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How It Works

• A customer places an order on Swiggy.

• The order is sent to UrbanPiper.

• The order is then pushed to your POS or UrbanPiper Store Manager.

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Menu Management

UrbanPiper allows you to manage and sync your Swiggy menu efficiently.

Elements sent to Swiggy with a Menu Push:

• Product name

• Product snooze (out-of-stock)

• Prices

• Modifier groups/options

• Modifiers/options

• Product images*

• Product Descriptions Tax Charges

• Product availabilities (≠ restaurant opening times)

⏱ Menu updates may take up to 5 minutes to reflect on Swiggy.

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When You Need to Push the Menu

• After any changes to the menu

• When menu availabilities are updated

When You Do NOT Need to Push the Menu

• When a product is marked out of stock/ In stock

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Order Management

The following order data is sent from Zomato to UrbanPiper:

• Order details

• Pick-up time

• Order notes

• Delivery fees Order Tax+ charges

• Customer information

• (Customer address is shared only when you handle delivery yourself)

The document below provides a quick reference to the features and functionalities supported by UrbanPiper's integration for Swiggy.

Operation	Feature	Supported on UrbanPiper
Menu
	Real-Time Menu Publish (Store Level)	✅
Category
	Category Sort Order	❌
	Sub-Category	✅
	Category Timing	✅
	Category Image	❌
Item
	Description	✅
	Sort Order	❌
	Location Pricing	✅
	Image	✅
	Item-Level Tax	✅
	Item Charge	✅
	Recommendation	❌
Option Group
	Variant Group	✅
	Add-on Group	✅
	Nested Option Group (L1)	✅
	Sort Order	❌
Option
	Sort Order	❌
	Option Location Price	✅
Extra
	Order-Level Charges	❌
	Offer Configuration	❌
Order Relay
	Real-Time Order Push	✅
	Edit Order Functionality	✅
	Order Discount Info	✅
	Order Level Discount	✅
	Item Level Discount	✅
	Discount Bifurcation	❌
	Charge Info	✅
	Tax Info	❌
	Order with Options	✅
Additional functionality
	Real-time Order Status Push to Aggregator	✅
	Acceptance (UP to Aggregator)	✅
	Food Ready (UP to Aggregator)	✅
	Dispatched (UP to Aggregator)	✅
	Dispatched (Aggregator to UP)	✅
	Delivered/Completed (UP to Aggregator)	✅
	Delivered/Completed (Aggregator to UP)	✅
	Cancellation (UP to Aggregator)	✅
	Cancellation (Aggregator to UP)	✅
Inventory
	Item Inventory Toggle	✅
	Option Inventory Toggle	✅
	Item Inventory Snooze	✅
	Option Inventory Snooze	✅
Store
	Store Availability	✅
Additional functionality
	Auto Acceptance	✅
Rider Status Update
	Supported Rider Status:	✅
	- Rider Assigned	✅
	- Rider Arrived	✅
	- PickedUp	✅
	- Delivered	✅
	Rider Reassignment Handled?	✅
Packaging Charges
	Flat - Item Price (slab-wise)	✅
	Percentage - Item Quantity	❌
	Percentage - Order Subtotal	❌
Platform Discounts configuration		❌