# Manage Your Orders

UrbanPiper’s integration with Swiggy enables you to **streamline online order management**, **reduce manual effort**, and **enhance operational efficiency**.

This article provides an overview of the **key features and functionalities** available on the UrbanPiper platform to help you manage your Swiggy orders effectively.

### Key Features Supported on UrbanPiper for Swiggy Orders:

| Feature                                            | Supported on UrbanPiper | Description                                                                                    |
| -------------------------------------------------- | ----------------------- | ---------------------------------------------------------------------------------------------- |
| **Real-Time Order Push**                           | ✅                       | Orders placed on Swiggy are pushed to your UrbanPiper-integrated system instantly.             |
| **Edit Order Functionality**                       | ✅                       | You can edit Swiggy orders directly through the UrbanPiper platform.                           |
| **Order Discount Info**                            | ✅                       | Detailed information about discounts applied to orders is relayed to your system.              |
| **Order-Level Discount**                           | ✅                       | Discounts applied to the entire order are accurately reflected.                                |
| **Item-Level Discount**                            | ✅                       | Discounts applied to individual items within an order are also supported.                      |
| **Discount Bifurcation**                           | ❌                       | This feature is not currently supported for Swiggy orders.                                     |
| **Charge Info**                                    | ✅                       | Information regarding various charges (e.g., delivery fees, service charges) is relayed.       |
| **Tax Info**                                       | ✅                       | Tax details are not currently transmitted from Swiggy to UrbanPiper.                           |
| **Order with Options**                             | ✅                       | Orders including items with various options (e.g., toppings, sizes) are fully supported.       |
| **Real-time Status Push to Aggregator**            | ✅                       | You can push real-time order status updates from UrbanPiper to Swiggy.                         |
| **Acceptance (UrbanPiper to Aggregator)**          | ✅                       | Confirm order acceptance to Swiggy directly through UrbanPiper.                                |
| **Food Ready (UrbanPiper to Aggregator)**          | ✅                       | Notify Swiggy when the food for an order is ready for pickup.                                  |
| **Dispatched (UrbanPiper to Aggregator)**          | ✅                       | Inform Swiggy when the order has been dispatched from your outlet.                             |
| **Dispatched (Aggregator to UrbanPiper)**          | ✅                       | You will receive a notification in UrbanPiper when a rider has been dispatched by Swiggy.      |
| **Delivered/Completed (UrbanPiper to Aggregator)** | ✅                       | Mark orders as delivered or completed on Swiggy via UrbanPiper.                                |
| **Delivered/Completed (Aggregator to UrbanPiper)** | ✅                       | You will receive the final delivery confirmation from Swiggy in UrbanPiper.                    |
| **Cancellation (UrbanPiper to Aggregator)**        | ✅                       | Initiate order cancellations from UrbanPiper to Swiggy before the order has been acknowledged. |
| **Cancellation (Aggregator to UrbanPiper)**        | ✅                       | Receive notifications in UrbanPiper for orders cancelled by Swiggy or the customer.            |
| **Supported Rider Status**                         | ✅                       | UrbanPiper displays key rider status updates for your Swiggy orders.                           |
| **Rider Assigned**                                 | ✅                       | You will be notified when a rider has been assigned to the order.                              |
| **Rider Arrived**                                  | ✅                       | You will receive an update when the rider has arrived at your location.                        |
| **Picked Up**                                      | ✅                       | The order status will update when the rider picks up the order.                                |
| **Delivered**                                      | ✅                       | The order status will be marked as delivered once the rider completes the delivery.            |
| **Rider Reassignment Handled**                     | ✅                       | UrbanPiper will reflect when a rider reassignment occurs for a Swiggy order.                   |