Manage Your Orders

UrbanPiper’s integration with Swiggy enables you to streamline online order management, reduce manual effort, and enhance operational efficiency.

This article provides an overview of the key features and functionalities available on the UrbanPiper platform to help you manage your Swiggy orders effectively.

Key Features Supported on UrbanPiper for Swiggy Orders:

Feature	Supported on UrbanPiper	Description
Real-Time Order Push	✅	Orders placed on Swiggy are pushed to your UrbanPiper-integrated system instantly.
Edit Order Functionality	✅	You can edit Swiggy orders directly through the UrbanPiper platform.
Order Discount Info	✅	Detailed information about discounts applied to orders is relayed to your system.
Order-Level Discount	✅	Discounts applied to the entire order are accurately reflected.
Item-Level Discount	✅	Discounts applied to individual items within an order are also supported.
Discount Bifurcation	❌	This feature is not currently supported for Swiggy orders.
Charge Info	✅	Information regarding various charges (e.g., delivery fees, service charges) is relayed.
Tax Info	✅	Tax details are not currently transmitted from Swiggy to UrbanPiper.
Order with Options	✅	Orders including items with various options (e.g., toppings, sizes) are fully supported.
Real-time Status Push to Aggregator	✅	You can push real-time order status updates from UrbanPiper to Swiggy.
Acceptance (UrbanPiper to Aggregator)	✅	Confirm order acceptance to Swiggy directly through UrbanPiper.
Food Ready (UrbanPiper to Aggregator)	✅	Notify Swiggy when the food for an order is ready for pickup.
Dispatched (UrbanPiper to Aggregator)	✅	Inform Swiggy when the order has been dispatched from your outlet.
Dispatched (Aggregator to UrbanPiper)	✅	You will receive a notification in UrbanPiper when a rider has been dispatched by Swiggy.
Delivered/Completed (UrbanPiper to Aggregator)	✅	Mark orders as delivered or completed on Swiggy via UrbanPiper.
Delivered/Completed (Aggregator to UrbanPiper)	✅	You will receive the final delivery confirmation from Swiggy in UrbanPiper.
Cancellation (UrbanPiper to Aggregator)	✅	Initiate order cancellations from UrbanPiper to Swiggy before the order has been acknowledged.
Cancellation (Aggregator to UrbanPiper)	✅	Receive notifications in UrbanPiper for orders cancelled by Swiggy or the customer.
Supported Rider Status	✅	UrbanPiper displays key rider status updates for your Swiggy orders.
Rider Assigned	✅	You will be notified when a rider has been assigned to the order.
Rider Arrived	✅	You will receive an update when the rider has arrived at your location.
Picked Up	✅	The order status will update when the rider picks up the order.
Delivered	✅	The order status will be marked as delivered once the rider completes the delivery.
Rider Reassignment Handled	✅	UrbanPiper will reflect when a rider reassignment occurs for a Swiggy order.