# Manage Your Orders

UrbanPiper’s integration with Zomato enables you to **streamline online order management**, **reduce manual effort**, and **enhance operational efficiency**.

This article provides an overview of the **key features and functionalities** available on the UrbanPiper platform to help you manage your Zomato orders effectively.

### Key Features Supported on UrbanPiper for Zomato Orders:

| **Auto-Acceptance**                           |       ✅      | UrbanPiper can automatically accept new Zomato orders as they come in, speeding up your workflow.                                       |
| --------------------------------------------- | :----------: | --------------------------------------------------------------------------------------------------------------------------------------- |
| **Real-Time Order Push**                      |       ✅      | Orders placed on Zomato are instantly pushed to your UrbanPiper-integrated system, so you're always up-to-date.                         |
| **Edit Order**                                |       ❌      | Orders cannot be edited directly through UrbanPiper. Please use the Zomato partner portal for any modifications.                        |
| **Order Discount Info**                       |       ✅      | Detailed information about all discounts, including **order-level** and **item-level** discounts, is accurately relayed to your system. |
| **Discount Bifurcation**                      |       ✅      | The breakdown of how discounts are applied is supported, providing complete clarity.                                                    |
| **Charge Info**                               |       ✅      | Information regarding various charges, such as delivery and service fees, is accurately transmitted.                                    |
| **Tax Info**                                  |       ✅      | All tax details associated with the order are passed through to your system.                                                            |
| **Orders with Options**                       |       ✅      | Orders that include items with special options (e.g., toppings, sizes) are fully supported.                                             |
| **Order Status Update**                       | <p>✅<br></p> | Keep Zomato informed of your order's progress.                                                                                          |
| **Acceptance (UrbanPiper → Zomato)**          |       ✅      | Confirm order acceptance to Zomato directly from UrbanPiper.                                                                            |
| **Food Ready (UrbanPiper → Zomato)**          |       ✅      | Notify Zomato when an order is ready for pickup.                                                                                        |
| **Dispatched (UrbanPiper → Zomato)**          |       ❌      | Inform Zomato when an order has left your outlet for delivery.                                                                          |
| **Dispatched (Zomato → UrbanPiper)**          |       ✅      | Rider dispatch status updates from Zomato are relayed back to UrbanPiper.                                                               |
| **Delivered/Completed (UrbanPiper → Zomato)** |       ✅      | Mark orders as delivered or completed on Zomato via UrbanPiper.                                                                         |
| **Delivered/Completed (Zomato → UrbanPiper)** |       ✅      | Final delivery confirmation from Zomato is relayed back to UrbanPiper.                                                                  |
| **Cancellation (UrbanPiper → Zomato)**        |       ✅      | Initiate order cancellations from UrbanPiper to Zomato (before acknowledgment).                                                         |
| **Cancellation (Zomato → UrbanPiper)**        |       ✅      | Receive notifications in UrbanPiper for orders that were cancelled by Zomato or the customer.                                           |
| **Rider Status Updates**                      |       ✅      | Monitor the key stages of the rider's journey for your orders.                                                                          |
| **Rider Reassignment**                        |       ✅      | UrbanPiper can reflect when a rider reassignment has occurred for a Zomato order.                                                       |