Manage Your Orders

UrbanPiper’s integration with Zomato enables you to streamline online order management, reduce manual effort, and enhance operational efficiency.

This article provides an overview of the key features and functionalities available on the UrbanPiper platform to help you manage your Zomato orders effectively.

Key Features Supported on UrbanPiper for Zomato Orders:

Auto-Acceptance	✅	UrbanPiper can automatically accept new Zomato orders as they come in, speeding up your workflow.
Real-Time Order Push	✅	Orders placed on Zomato are instantly pushed to your UrbanPiper-integrated system, so you're always up-to-date.
Edit Order	❌	Orders cannot be edited directly through UrbanPiper. Please use the Zomato partner portal for any modifications.
Order Discount Info	✅	Detailed information about all discounts, including order-level and item-level discounts, is accurately relayed to your system.
Discount Bifurcation	✅	The breakdown of how discounts are applied is supported, providing complete clarity.
Charge Info	✅	Information regarding various charges, such as delivery and service fees, is accurately transmitted.
Tax Info	✅	All tax details associated with the order are passed through to your system.
Orders with Options	✅	Orders that include items with special options (e.g., toppings, sizes) are fully supported.
Order Status Update	✅	Keep Zomato informed of your order's progress.
Acceptance (UrbanPiper → Zomato)	✅	Confirm order acceptance to Zomato directly from UrbanPiper.
Food Ready (UrbanPiper → Zomato)	✅	Notify Zomato when an order is ready for pickup.
Dispatched (UrbanPiper → Zomato)	❌	Inform Zomato when an order has left your outlet for delivery.
Dispatched (Zomato → UrbanPiper)	✅	Rider dispatch status updates from Zomato are relayed back to UrbanPiper.
Delivered/Completed (UrbanPiper → Zomato)	✅	Mark orders as delivered or completed on Zomato via UrbanPiper.
Delivered/Completed (Zomato → UrbanPiper)	✅	Final delivery confirmation from Zomato is relayed back to UrbanPiper.
Cancellation (UrbanPiper → Zomato)	✅	Initiate order cancellations from UrbanPiper to Zomato (before acknowledgment).
Cancellation (Zomato → UrbanPiper)	✅	Receive notifications in UrbanPiper for orders that were cancelled by Zomato or the customer.
Rider Status Updates	✅	Monitor the key stages of the rider's journey for your orders.
Rider Reassignment	✅	UrbanPiper can reflect when a rider reassignment has occurred for a Zomato order.