Swiggy

Manage your entire Swiggy business from UrbanPiper — menu, orders, and store availability in one place. Start here for setup guides, menu and order management, quality-check fixes, and more.

UrbanPiper's Swiggy integration lets you manage your entire Swiggy business from one place — menu, orders, and availability. Orders flow straight to your POS, and changes you make in UrbanPiper sync back to Swiggy.

Here's what you'll find in this section.

Getting started

• Integration Overview — What the integration supports across menus, orders, and store controls, plus timelines (activation takes up to 48 hours; menu updates show in 5–10 minutes).

• Integrate Your Swiggy Account with UrbanPiper — Step-by-step guide to going live: prep your Swiggy outlet details and submit a "Request to Go Live."

Menu

• Manage & Publish Your Menu — Publish menu changes to Swiggy, track them in Publish Logs, and fix common publish errors using the error reference table.

• Swiggy Quality Check — How Swiggy's menu QC works and how to resolve common failures: packaging-charge slabs, duplicate names, formatting/case rules, and cake quantity/flavour requirements.

Orders

• Manage Your Orders — What UrbanPiper can and can't do with Swiggy orders: real-time push, order editing, status updates, and rider tracking (note: discount bifurcation isn't supported).

• Swiggy's Order Return Feature — How reverse logistics (bag return) works: you're paid in full on post-dispatch cancellations and use the Order Return OTP to accept or reject returns.

Controlling availability

• Category Schedules — Make specific menu categories available only at set times (e.g. breakfast- or dinner-only).

Quick reference

• New here? Read Integration Overview, then Integrate Your Swiggy Account to go live.

• Already live? Use Manage & Publish Your Menu (and Swiggy Quality Check) for menus, Manage Your Orders and Order Return Feature for orders, and Category Schedules for timing.

• Menu publish failing? Start with the error table in Manage & Publish Your Menu and the Swiggy Quality Check resolutions.