# Checking UrbanPiper System Status

If you're facing issues accessing UrbanPiper services, we recommend checking our **System Status Page** for real-time updates:

👉 <https://status.urbanpiper.com/>

#### 🔎 What does the status page show?

Our status page provides up-to-date information on the operational status of all UrbanPiper systems and services, including:

* Integrations (e.g., with POS and delivery platforms)
* Dashboard performance
* API availability
* Scheduled maintenance
* Known incidents or outages

#### 🔁 Real-Time Updates During Service Disruptions

In the event of any system degradation or outage, we post real-time updates to keep you informed. You can track:

* Issue identification and investigation
* Ongoing resolution progress
* Final incident resolution and root cause (post-mortem)

#### 📨 Stay Notified&#x20;

You can subscribe to receive status alerts via email or SMS directly from the status page.

***

{% hint style="info" %}
Before reaching out to support, checking this page can quickly clarify whether the issue is part of a known incident.\
\
Still need help? [Contact Support](/basics/contact-us.md)
{% endhint %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.urbanpiper.com/basics/checking-urbanpiper-system-status.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.