Manage order prep time

You can set and manage your Normal and Busy prep times directly in Atlas, helping you better align with kitchen operations and improve customer experience.


Getting Started

Follow these steps to set up your prep times:

  1. Log in to your Atlas account.

  2. Navigate to: Settings → Platforms → Automations Tab → Food Preparation Time

  3. Enter your desired:

    • Normal Prep Time

    • Busy Prep Time (Note: Busy time must be greater than the normal prep time.)

  4. Select the appropriate level to apply these settings:

    • Location level or

    • Business level

  5. Click Save and Sync to push the prep times to Uber Eats.


Important Notes

  • The active prep time mode (Normal or Busy) is controlled from Prime — not Atlas.

  • Atlas is used only for configuring and syncing prep time values.

  • Changing prep time does not require a menu publish. However, after updating, you must click “Save and Sync” for changes to reflect.


This gives you more flexibility and control over your order flow during peak and non-peak hours.

Reach out to our support team for further clarification.

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