Manage order prep time

You can set and manage your Normal and Busy prep times directly in Atlas, helping you better align with kitchen operations and improve customer experience.

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Getting Started

Follow these steps to set up your prep times:

1. Log in to your Atlas account.

2. Navigate to: Settings → Platforms → Automations Tab → Food Preparation Time

3. Enter your desired:

   • Normal Prep Time

   • Busy Prep Time (Note: Busy time must be greater than the normal prep time.)

4. Select the appropriate level to apply these settings:

   • Location level or

   • Business level

5. Click Save and Sync to push the prep times to Uber Eats.

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Important Notes

• The active prep time mode (Normal or Busy) is controlled from Prime — not Atlas.

• Atlas is used only for configuring and syncing prep time values.

• Changing prep time does not require a menu publish. However, after updating, you must click “Save and Sync” for changes to reflect.

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This gives you more flexibility and control over your order flow during peak and non-peak hours.

Reach out to our support team for further clarification.