Common terms

As you start your journey with UrbanPiper, you will encounter these terms that map to different parts of the Business Manager. Each of these terms maps to a part of your restaurant setup or operation.

Brand

This is usually the name of your restaurant. It can also be referred to as "Concept". In the scenario where you operate multiple brands/concepts, the Business Manager allows you to set each brand/concept separately.

Location

These correspond to the physical locations of your restaurant. In the case you operate a chain of restaurants, each location would have a corresponding entry in the Business Manager.

When you operate multiple Brands/Concept from your locations, you would be required to associate the locations you have created to each of the Brand/Concept.

In some cases, it helps to refer to locations as brand-locations as well, which provides a clear distinction when multiple brands operate from a single location.

Menu

This is the representation of the items that you intend to sell at each of your locations. You have the flexibility to set up your menu in any way that best suits your operations. For eg: you can have a single menu for each location, a different menu for different locations, different menu for each brand, and many more such permutations.

Platform

A "platform" refers to any system (external to UrbanPiper or within it) where you wish to have a copy of your menu sent to. Most commonly, these platforms denote an online delivery platform. A comprehensive list of these delivery platforms can be seen here.

Point Of Sale (POS)

A POS system refers to the software that is running at your store using which your operators and managers can take care of their in-house and online customers and orders.