# Manage Orders on Order Tracker {% embed url="" %} ## How to Navigate and Manage Orders Using the Order Tracker on the Prime App In this guide, we will explore how to effectively use the Order Tracker feature on the Prime app to manage your orders. ### Accessing the Order Tracker Once you log into Prime, the default page that opens up is the Order Tracker page. Here, you can view all your orders for the current day. ### Viewing Order Details * Click on any order to open up the order details. * View the items ordered, the quantities, and the price of each item. * Click on **Total** to see the taxes, any discounts, and charges applied to the order. ### Order Summary The summary page provides information on: * Type of the order (delivery or pickup) * Order ID * Time the order was placed * Delivery time * Additional details such as location name, platform, platform ID, and customer name ### Managing Order Status 1. All new orders appear in the **New** tab. 2. Click **Accept** to move the order to the **In Progress** state. 3. Orders being prepared show up in the **In Progress** state. 4. Once prepared and packed, click **Food Ready** to move the order to the **Awaiting Pickup** stage. 5. Orders ready for pickup appear in the **Awaiting Pickup** stage. 6. When picked up by the rider, the order moves to **Dispatched**. 7. View dispatched orders under **Dispatch Status**. 8. Once delivered, the order moves to **Completed** status. 9. View all cancelled orders for the day under the **Cancelled** tab. ### Using Filters To modify your views on the order tracker: * Click on the **Filter** option. * Add filters to view orders for a specific location, platform, or sort by delivery time or time left to deliver. Thank you for using the Prime app to manage your orders efficiently! --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.urbanpiper.com/store-manager/prime-app-version/manage-orders-on-order-tracker.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.