Manage Orders on Order Tracker

How to Navigate and Manage Orders Using the Order Tracker on the Prime App

In this guide, we will explore how to effectively use the Order Tracker feature on the Prime app to manage your orders.

Accessing the Order Tracker

Once you log into Prime, the default page that opens up is the Order Tracker page. Here, you can view all your orders for the current day.

Viewing Order Details

• Click on any order to open up the order details.

• View the items ordered, the quantities, and the price of each item.

• Click on Total to see the taxes, any discounts, and charges applied to the order.

Order Summary

The summary page provides information on:

• Type of the order (delivery or pickup)

• Order ID

• Time the order was placed

• Delivery time

• Additional details such as location name, platform, platform ID, and customer name

Managing Order Status

1. All new orders appear in the New tab.

2. Click Accept to move the order to the In Progress state.

3. Orders being prepared show up in the In Progress state.

4. Once prepared and packed, click Food Ready to move the order to the Awaiting Pickup stage.

5. Orders ready for pickup appear in the Awaiting Pickup stage.

6. When picked up by the rider, the order moves to Dispatched.

7. View dispatched orders under Dispatch Status.

8. Once delivered, the order moves to Completed status.

9. View all cancelled orders for the day under the Cancelled tab.

Using Filters

To modify your views on the order tracker:

• Click on the Filter option.

• Add filters to view orders for a specific location, platform, or sort by delivery time or time left to deliver.

Thank you for using the Prime app to manage your orders efficiently!