Common Store Availability Issue for Zomato

UrbanPiper allows you to manage the availability of your store directly from the dashboard, including turning the store on or off for Zomato. However, there are a few key factors that may affect whether the store's status updates successfully on Zomato’s platform. Below are the common factors that can impact store availability.

Delivery Enabled Toggle (Under Fulfilment)

• This toggle controls whether delivery is active for your store.

• For newly onboarded stores, it’s essential to connect with your Zomato Point of Contact (POC) to ensure this is enabled from Zomato’s end.

• Without this toggle being enabled, your store may not appear as available, even if it's active in UrbanPiper.

GST Status – Unregistered

• If you are trying to turn the store on/off and the change appears successful in UrbanPiper but is not reflected on Zomato, it's likely that the GST registration has lapsed or is missing.

• Additionally, if you see the log message “All items are in inactive state” after publishing the menu and the Zomato UI shows “The store is currently unavailable for delivery”, this often indicates GST is unregistered.

• In such cases, please reach out to your Zomato POC to verify and resolve the GST status.

Auto Store Activation After Menu Publish

• When a menu is published, Zomato automatically disables the store for a short period (about 1–2 minutes) and then reenables it.

• However, if the store was already turned off before the menu was published, you will need to manually turn it off again after the publish to retain the desired state.

Order Rejections Can Trigger Store Closure

• If an order is rejected, Zomato may automatically turn off the store from their end.

• In such cases, please ensure the store is manually turned back on within 4–5 minutes to avoid disruptions in operations or order flow.

Summary

Managing your store’s availability on Zomato via UrbanPiper is easy, but it’s important to be aware of the above conditions that may influence store visibility. For any platform-related settings, such as the Delivery toggle or GST registration, your Zomato POC is the best point of contact.

For any issues from the UrbanPiper side, feel free to raise a support request through UrbanPiper Support