Zomato

Manage your entire Zomato business from UrbanPiper — menu, orders, discounts, and store availability in one place. Start here to find setup guides, day-to-day operations, and troubleshooting for your

UrbanPiper's Zomato integration lets you manage your entire Zomato business from one place — menu, orders, offers, and availability. Orders flow straight to your POS, and changes you make in UrbanPiper sync back to Zomato.

Here's what you'll find in this section.

Getting started

• Integration Overview — What the integration supports across menus, orders, and store controls, plus timelines (activation takes up to 48 hours; menu updates show in 5–10 minutes).

• Integrate Your Zomato Account with UrbanPiper — Step-by-step guide to going live: prep your Zomato outlet details and submit a "Request to Go Live."

Day-to-day operations

• Manage & Publish Your Menu — Publish menu changes to Zomato, track them in Publish Logs, and fix common publish errors using the error reference table.

• Manage Your Orders — What UrbanPiper can and can't do with Zomato orders: auto-acceptance, status updates, rider tracking, and the two exceptions (no order edits, no Dispatched push).

• Running Discounts on Zomato — The three sponsorship models (Salt, Pepper, Salt & Pepper), four discount types, and how to set up a restaurant-sponsored offer.

Controlling availability

• Category Schedules — Make specific menu categories available only at set times (e.g. breakfast- or dinner-only).

• Manage Store Hours — Set and sync your outlet's operating hours from Business Manager.

• Common Store Availability Issue for Zomato — Troubleshoot when your store won't show as available: Delivery toggle, GST status, post-publish toggle, and order-rejection closures.

Quick reference

• New here? Read Integration Overview, then Integrate Your Zomato Account to go live.

• Already live? Use Manage & Publish Your Menu and Manage Your Orders daily, Running Discounts for promotions, and Category Schedules / Manage Store Hours for timing.

• Something not working? Start with Common Store Availability Issue and the error table in Manage & Publish Your Menu.