Viewing your Orders

Keeping a track of your Orders

In this video, we explore how to effectively manage orders using the Urban Piper Business Manager. This tool empowers you to oversee all orders processed across various locations and platforms, complementing the day-to-day order management by operators and cashiers using the Order Tracker tool.

This section will move under the 'Analytics' section in the near future.

Viewing your Orders

1. Login: Visit login.urbanpiper.com and log in using your credentials.

2. Access Orders: Click on the 'Orders' section to view a list of orders processed across different locations and platforms for your business.

Order List View

• Order ID: Unique identifier for each order.

• Platform IDs: Identifiers for the platforms where orders were placed.

• Date and Time: When the order was placed.

• Location: The location for which the order was placed.

• Customer Details: Quick view of the customer information.

• Payment Mode: The method of payment used by the customer.

• Order Status: Current status of the order.

• Amount: Total amount for the order.

Order Details

To view detailed information about an order, click on the respective tab. This will display:

• Order Summary: List of items in the order, including any add-ons or customizations.

• Special Instructions: Any specific instructions provided by the customer.

• Delivery Info: Details about the delivery.

• Customer Info: Additional customer information.

Order Lifecycle

To acknowledge your orders and manage its delivery states, we recommend using our Store Manager.