Compatible Hardware

Please find below the minimum specification requirements for buying hardware to use UrbanPiper products.

Android Devices

Device types

• Handheld: These are small screens with printer inbuilt

• Phone: these are your everyday smartphone devices with screen sizes ranging from 5.5 inches–7 inches.

• Tablets: these are everyday tablets with screen sizes ranging from 9 inches–13 inches.

• Terminals: These are POS terminals mostly with or without touch screen capability

Device Type	RAM (GB)	Storage (GB) (at least 1 GB left free)	CPU	Screen size (inch)	Screen Resolution (px)	OS Version
Handheld	3	32	Octa-Core	5.5 - 7	1024x768px (XGA)	9+ Android Pie & above
Phone	3	32	Octa-Core	5.5 - 7	1280x720px (HD)	9+ Android Pie & above
Tablet	3	32	Octa-Core	8 -11	1920x1080px (Full HD)	9+ Android Pie & above
Terminal	3	32	Quad-Core	14 - 15	1024x768px (XGA)	9+ Android Pie & above

iOS Devices

Device Type	RAM (GB)	Storage (GB) (at least 1 GB left free)	CPU	Screen size (inch)	Screen Resolution (px)	OS Version
Phone	3	32	A9	5.5 - 7	1920x1080px (Full HD)	12
Tablet	3	32	A9	8 -11	2048x1536px (QXGA)	12

Printers

Specifications			Web		Devices
			Windows	Mac	Android	iOS
Receipt Printer Types (Command Mode)	1	ESC/POS	Yes	Yes	Yes	Yes
	2	STAR LINE	Yes	Yes	Yes	Yes
	3	STAR GRAPHIC	Yes	Yes	Yes	No
Receipt Printer Interfaces (Connectivity Methods)	1	USB	Yes	Yes	Yes	Yes
	2	Bluetooth	Yes	Yes	Yes	Yes
	3	Ethernet - LAN or WiFi	Yes	Yes	Yes	No
	4	Parallel	Yes	Yes	No	No
	5	Serial	Yes	Yes	No	No
Receipt Printer Sizes	1	2 inch / 58 mm (32 characters per line)	Yes	Yes	Yes	Yes
	2	3 inch / 80 mm (48 characters per line)	Yes	Yes	Yes	Yes
	3	Custom size	Yes	Yes	Yes	Yes

Laptops

Browser	Version	Screen Size	Screen Resolution
Google Chrome	latest	13 inch or above	1024x768px (XGA)

Notes:

• Any device that adheres to the Minimum Specification Requirements (MSR) will work fine with our products.

• Devices that do not meet these requirements may or may not work properly, and we cannot guarantee their performance.

• If you would like us to test a particular device, please arrange for it to be shipped to our office. We will need 20-25 working days to complete the testing and provide certification.

• If any device meets the MSR but still does not perform well, please raise a concern with us.