# Password Reset on Store Manager

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## How to Reset Your Password on the Prime Application

In this guide, we will walk you through the steps to reset your password on the Prime application using your tablet.

### Steps to Reset Your Password

1. **Open the Prime App:** Launch the Prime application on your tablet.
2. **Click on Login:** Tap the 'Login' button to proceed.
3. **Enter Your Email:** Input the email address linked to your Prime account and click 'Continue'.
4. **Forgot Password:** If you can't remember your password, select the 'Forgot Password' option.
5. **Receive Authentication PIN:** A one-time authentication PIN will be sent to your registered email address.
6. **Check Your Email:** Access your email to find the one-time PIN.
7. **Enter the PIN:** Input the received PIN into the Prime app and click 'Verify'.
8. **Set a New Password:** You will be redirected to a page to set a new password. Enter your new password of choice. Re-enter the password to confirm the change.
9. **Reset Password:** Click on 'Reset Password' to finalize the process.
10. **Login with New Password:** You will be redirected to the login page. Enter your new password to continue using Prime.

Congratulations! You have successfully reset your password on the Prime application.


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