Introduction

The Foodics <> UrbanPiper integration streamlines restaurant operations by bridging the POS system (Foodics) with major food aggregators through UrbanPiper’s middleware platform.

This integration ensures accurate order syncing, centralized menu control, and reduced manual errors—ultimately improving operational efficiency for restaurants.

---

Integration Capabilities

• Real-Time Syncing: Automatic synchronization of orders, menus, and item availability between Foodics and online delivery platforms (e.g., Talabat, Careem).

• Centralized Management: Control multiple aggregator menus and operations from a single dashboard.

• Inventory & Stock Sync: Item stock updates from Foodics are reflected on aggregators through UrbanPiper.

• Order Status Updates: Seamless transmission of order status changes (accepted, preparing, dispatched) from Foodics to aggregators.

---

Order Relay:

• Orders placed on aggregators are received by UrbanPiper and instantly relayed to Foodics POS.

• Ensures minimal delay in order entry, reducing the dependency on manual punch-ins.

• Order details like customer info, delivery instructions, modifiers, and discounts are passed completely.

• Order status changes in Foodics automatically reflect on aggregator platforms via UrbanPiper.

---

Menu Management:

• Merchants can pull the menu changes from Foodics to UrbanPiper, which then syncs to all linked aggregators.

Product Name, Price, Description, and Image

• These elements should be updated directly in the Foodics dashboard.

• Do not update them via UrbanPiper, as Foodics remains the source of truth for menu data.

• Product Translation

  • Translations should also be handled in Foodics, not in UrbanPiper.

• Product Availability (In/Out of Stock)

  • Item-level availability can be managed directly from Foodics.

  • It should not be controlled from UrbanPiper

• Menu Sync Status

  • Not visible or tracked in Foodics.

  • The sync status is managed in UrbanPiper.