Swiggy quality check

To improve the overall quality and consistency of menus on the Swiggy platform, Swiggy conducts a Menu Quality Check (QC) on all published menus.

Once the QC is completed and the menu fails:

• Any items failing QC standards are removed from the menu by Swiggy, and menu publishing will be on hold until all errors are fixed

• All subsequent menu updates for the outlet will be applied only after passing QC.

Note- Swiggy's quality check will be applied location-wise, so there may be a chance that one business location fails the quality check while another location with the same menu will not be affected.

Common QC Failures & Resolutions

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Packaging Charges Issue

Error Message: "entity with id : XXXXXXXX was rejected because: Packaging charges Issue (Packaging charges can not be applied beyond the Swiggy Slab)"

Cause: The packaging charges set for an item are higher than allowed by Swiggy’s standard pricing slab.

Resolution: Configure the packaging charge as per the slab below:

Item Price (₹)	Allowed Packaging Charge (₹)
Less than 50	5
51 – 150	7
151 – 300	10
301 – 500	15
Above 500	20

Important

If you want to set a packaging charge outside the allowed slab, you must get prior approval from your Swiggy POC (Point of Contact).

Without this approval, your menu update will be rejected, and you will see an error message.

Duplicate Category Name

Error Message: "Category create/update failed with error: [name: Duplicate 'Category' with id XXXXX and name 'Sandwich' found.], Can't proceed to dependent objects"

Cause: Multiple categories or subcategories with the same name exist (e.g., “Sandwich”).

Resolution: Ensure that all category, sub-category, and item names are unique. Avoid repetition in names within the same menu structure.

Duplicate Addon Group Name

Error Message: "[name: Addon group with same name already exists, Cannot update/create addon group.]"

Cause: There is already an addon group with the same name in the menu.

Resolution: Change the addon group name to something unique. If there are multiple (20+) such errors, share the error report with the merchant and guide them on how to rectify each one.

Duplicate Entity Name

Error Message: "Duplicate entity with same name already exists"

Cause: This occurs when an existing entity is archived and recreated with the same name, or when an entity is edited and ends up duplicating an existing one.

Resolution: Try to republish. This often requires menu clearance from Swiggy’s end for which kindly reach out to UrbanPiper Support

Improper Formatting (Case Issues)

Cause: Menu elements are not in the proper case (e.g., all lowercase or all caps).

Resolution: Follow Swiggy’s formatting standards:

• Item, Category, Subcategory, Modifier Group & Modifier Names → Title Case (e.g., Chicken Biryani)

• Connecting Words (with, in, on, etc.) → Lowercase

• Descriptions → Sentence Case (e.g., A spicy rice dish made with chicken and herbs.)

Missing Quantity or Flavour (Cakes)

Error Message: "entity with third_party_id: XXXXXXXX was rejected because: Cake Quantity/Flavour it is mandatory to update"

Cause: Cake items are missing quantity and flavour details in the item description.

Resolution: Update the description to clearly mention both quantity and flavour (e.g., 500g Butterscotch Cake).

Dependent Children Failed to Create/Update

Error Message: "Dependent Children Failed to Created/Update."

Cause: This is a system-side failure during menu injection on Swiggy's end.

Resolution: Try to push the menu again ,if the issue persists please reach out to UrbanPiper Support

📝 Final Tips

• Always validate item names, descriptions, and structure before publishing.

• Keep all names unique and meaningful.

For any recurring QC failures, reach out to your Swiggy POC for support.