Integration Overview

UrbanPiper's integration with Swiggy is designed to streamline your operations by giving you a single platform to manage your menu and orders. You can receive orders from Swiggy and have them sent directly to your POS. You are also able to manage your menu and much more, saving you time and reducing manual effort.

Activation Timeline: The activation process can be completed from Monday to Friday and typically takes up to 48 hours to go live.

Supported Features

Menus

Feature	Supported on UrbanPiper	Description
Real-Time Menu Publish	✅	Instantly sync menu changes
Category & Sub-Category	✅	Manage your menu's sections.
Item Images	✅	You can add images for individual items.
Location-Based Pricing	✅	Apply different prices for different locations.
Item-Level Tax & Charges	✅	Apply taxes and charges to your items.
Nutritional Info	✅	Display nutritional information for your products.
Variant & Add-on Groups	✅	Fully support complex item options and modifiers.
Nested Option Group (L2)	✅	Manage options within options for maximum flexibility.
Product Inventory Snooze	✅	Toggle items as out-of-stock for a set period.

Orders

Feature	Supported on UrbanPiper	Description
Real-Time Order Push	✅	Orders are sent to your system the moment they are placed.
Auto-Acceptance	✅	Automatically accept new orders without manual intervention.
Order Discount Info	✅	Receive full details on order-level and item-level discounts.
Order with Options	✅	Orders with custom options are fully supported and relayed correctly.
Order Status Update	✅	Push real-time status updates (Accept, Ready, Dispatched, Delivered) to Swiggy.
Rider Status Updates	✅	Receive updates on rider status, including Assigned, Arrived, and PickedUp.
Rider Reassignment	✅	The system will handle and reflect rider reassignment updates.

Store

Feature	Supported on UrbanPiper	Description
Store Availability	✅	Manage your store's availability directly from UrbanPiper.
Store Hours	✅	Manage your store's operatiing hours directly from UrbanPiper

Menu Management

UrbanPiper allows you to manage and update your menu on Swiggy efficiently. Once you publish the menu from the UrbanPiper platform, the following entities are automatically updated on Swiggy.

• Product names and descriptions

• Prices, taxes, and charges

• Modifier groups, options, and variants

• Product images

• Product availability

Important: Always publish the menu after making any changes to prices, product details, or customisation.

Menu updates typically take up to 5-10 minutes to appear on the UI.

Order Management

When an order is sent from Swiggy to UrbanPiper, it includes all the essential details you need for a smooth delivery, such as:

• Items ordered and other order details

• Taxes and Charges

• Customer information (shared when you handle your own delivery)

• Preparation time

With this powerful integration, you can manage your operations with greater speed and accuracy than ever before.