Integrate Your Swiggy Account with UrbanPiper

To start receiving Swiggy orders directly on your UrbanPiper account, you’ll need to set up and authorize the integration.

Note: This requires you to be an active UrbanPiper customer.

If you don’t have an UrbanPiper account, please get in touch with our Sales team to learn more about activating your account and getting started. If you have an existing UrbanPiper account, follow the steps below to activate your Swiggy integration.

Step 1-Prepare your Swiggy account

Ensure your outlet(s) exist in Swiggy Merchant and are eligible for online ordering.

Note down:

• Outlet/Restaurant ID(s)

• Outlet URL exactly as listed on Swiggy

Step 2-Initiate Request to Go Live

Before you begin (quick checklist)

✅ Location created in UrbanPiper (name, address, phone).

✅ Menu ready in UrbanPiper (categories, items, add-ons/modifiers, taxes).

✅ Operating hours, prep times, and charges (packaging/other fees) decided.

✅ Swiggy outlet details on hand (Outlet/Restaurant ID).

• Access the Location Tab: Start by navigating to the Location tab and searching for your specific location.

• Select Your Location: Click the checkbox next to the location name you wish to activate.

• Request to Go Live: Click on the Request to Go Live button and choose the aggregator you want to partner with.

• Input Aggregator Details: Enter the aggregator's Platform ID.

• Finalize Request: Click the Request to Go Live button to submit your request. You will receive a confirmation that your request has been successfully submitted.

Step 3-Post-request process

• Once your request is submitted, our Onboarding team is automatically notified to begin the mapping process.

• This mapping is carried out offline, with assistance from the Swiggy team.

• You’ll receive an email confirmation once the outlet has been mapped and activated.

• After confirmation, your outlet will be ready to receive orders via UrbanPiper.

Verify that both the Platform ID and the URL are correct to prevent delays. Your outlet is expected to be live within 48 hours.