Manage & Publish Your Menu

UrbanPiper integration allows you to centrally manage your menu content for all ordering channels.

If your menu is managed on your POS, please ingest the menu from the POS to the UrbanPiper platform. Once the menu is updated on UrbanPiper, you can publish the changes to Swiggy by performing a menu publish.

You can track the status of your menu publishing requests in the Publish Logs.

• If the publishing is successful, your changes will reflect on Swiggy.

• If any errors occur, check the Error Report, make the required corrections, and republish the menu.

Handling errors

"Price should be in between 1 to 10000"	Item price is not within Swiggy’s accepted range.	Ensure the item price is between ₹1 and ₹10,000. Reduce if it exceeds ₹10,000.
"Item Price cannot be 0 if pricing combination is empty"	Item price is set to 0 and no variants are configured.	Either set a price at item level or add at least one variant.
"Given restaurant is not correct."	Your store isn’t integrated with Swiggy yet.	Trigger RTGL (Ready To Go Live) from your end. Our Onboarding team will handle it after that.
"Item Packing Charge cannot be greater than Item Price"	The packaging charge is higher than the item price.	Either increase the item price or reduce the packing charge (PC).
"size of variant_combinations in pricing_combinations should be equal to size of variant groups"	A variant group added to the item is also nested within another variant.	Review and remove duplicate nested variant groups that are already added as a direct add-on.
Unable to connect to upstream system. Please try again later.	Our system couldn’t connect with Swiggy’s servers.	Re-try after some time. If it keeps failing, please reach out to support.
"Addon Max Limit should be in between -1 to 50"	Add-on group’s maximum selection exceeds 50.	Set the maximum selectable value between -1 and 50.
"Item Image URL must end with either .png or .jpg or .ashx"	The image file format is not accepted.	Use item image URLs ending in .png, .jpg, or .ashx only.
Proper default dependent details are mandatory in case of multiple variant groups	Some variants are missing nested group configurations.	Either associate the nested variant group with all variants, or remove the nested group completely.
Target server error	Menu push is queued up due to multiple pushes or server lag at Swiggy.	Wait for up to 4 hours. Before publishing the menu again.
Target server error with duplicate key error.	An item and a modifier have the same name, causing conflict.	Change the item name or modifier name to avoid duplication.

If you continue to experience issues with your menu publish, please contact support for further assistance.