Getting started

With UrbanPiper’s integration, you can seamlessly receive orders from your Uber Eats account and automatically push them to your POS system. The integration also allows for centralized menu management, enabling real-time updates across platforms.

---

How It Works

1. A customer places an order on Uber Eats.

2. The order appears on your Uber Eats tablet for manual or automatic acceptance

3. Once accepted:

   • The order is sent to UrbanPiper.

   • The order is then pushed to your POS or UrbanPiper Store Manager.

---

Menu Management

UrbanPiper allows you to manage and sync your Uber Eats menu efficiently.

Elements sent to Uber Eats with a Menu Push:

• Product name

• Product snooze (out-of-stock)

• Prices

• Modifier groups/options

• Modifiers/options

• Product images*

• Descriptions

• Menu availabilities (≠ restaurant opening times)

• Product tags (limit applies)

⏱ Menu updates may take up to 5 minutes to reflect on Uber Eats.

🎨 Note: Banner images cannot be updated via UrbanPiper. Contact your Uber Eats account manager or Uber Eats support for manual changes.

---

When You Need to Push the Menu

• After any changes to the menu

• When menu availabilities are updated

When You Do NOT Need to Push the Menu

• When a product is marked out of stock

---

Order Management

The following order data is sent from Uber Eats to UrbanPiper:

• Order details

• Pick-up time

• Order notes

• Delivery fees

• Customer information

  • (Customer address is shared only when you handle delivery yourself)