Getting started
With UrbanPiper’s integration, you can seamlessly receive orders from your Uber Eats account and automatically push them to your POS system. The integration also allows for centralized menu management, enabling real-time updates across platforms.
How It Works
A customer places an order on Uber Eats.
The order appears on your Uber Eats tablet for manual or automatic acceptance
Once accepted:
The order is sent to UrbanPiper.
The order is then pushed to your POS or UrbanPiper Store Manager.
Menu Management
UrbanPiper allows you to manage and sync your Uber Eats menu efficiently.
Elements sent to Uber Eats with a Menu Push:
Product name
Product snooze (out-of-stock)
Prices
Modifier groups/options
Modifiers/options
Product images*
Descriptions
Menu availabilities (≠ restaurant opening times)
Product tags (limit applies)
⏱ Menu updates may take up to 5 minutes to reflect on Uber Eats.
🎨 Note: Banner images cannot be updated via UrbanPiper. Contact your Uber Eats account manager or Uber Eats support for manual changes.
When You Need to Push the Menu
After any changes to the menu
When menu availabilities are updated
When You Do NOT Need to Push the Menu
When a product is marked out of stock
Order Management
The following order data is sent from Uber Eats to UrbanPiper:
Order details
Pick-up time
Order notes
Delivery fees
Customer information
(Customer address is shared only when you handle delivery yourself)
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