How to Archive/Delete, or Restore Atlas or Prime User?

This guide will walk you through the simple steps to manage user accounts in Atlas, including how to archive, delete, and restore users. We do not delete a user completely on Atlas.

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Steps to Archive a User

Archiving a user allows you to retain their historical data for records while revoking their active access to Atlas.

1. Go to All Apps in your Atlas dashboard.

2. Select Settings.

3. Navigate to the Users tab.

4. Choose the user you want to archive.

5. Click the Archive button.

6. Check the box to confirm "Proceed with archiving the user."

7. Click Archive to finalize the process.

You'll see a "User archiving completed successfully" confirmation. All archived users are listed under the Archived status tab, allowing you to easily view them.

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Restoring an Archived User

If you need to grant an archived user access to Atlas again, you can easily restore their account.

1. Navigate to the Users tab within Settings.

2. Change the status filter to Archived to view all archived users.

3. Select the user you wish to restore.

Click on the Reactivate user button (or Restore).