Configuring Scan and Pack Workflow on Prime

In this guide, we will walk you through the steps to enable and utilize the scan and pack workflow on the Prime system. This feature is designed to streamline operations and can be activated by the internal Urban Piper team. Follow the steps below to get started.

Enabling the Scan and Pack Module

1. Contact the Urban Piper customer service team to request the activation of the scan and pack workflow.

2. Once approved, go to the All Apps section.

3. Navigate to Company Settings.

4. Click on the Internal section and locate the Module option.

5. In the Internal Module section, search for Scan and Pack and activate the module.

6. Note: This setting can only be enabled by the Urban Piper team.

Activating the Scan Barcode Workflow

1. Access the Live Orders section.

2. Search for the Scan Barcode Flow and ensure the setting is enabled.

Understanding the KDS for Scan and Pack Workflow

Let's explore how the Kitchen Display System (KDS) appears for the scan and pack workflow:

1. Navigate to the KDS.

2. When the Print Label toggle is enabled, it provides a separate print label for each item to be marked as prepared.

3. Each item's print label should be scanned with the same scanner.

Flow Without Print Label Functionality

1. Disable the Print Label setting.

2. After disabling, the order level bill can be scanned to mark food as prepared for the scan and pack workflow.

Testing the Workflow with an Online Order

1. Check if an online order has arrived by heading to the Live Order Module.

2. Acknowledge the order.

3. After acknowledging, a KOT and corresponding bill with a barcode will be generated.

4. Go to the KDS Module.

5. The KDS will display the order.

6. Scan the barcode with the connected device to mark the food as ready and set for dispatch.

7. Observe that the order is indicated as ready and listed under the Waiting for Pickup section.

Thank you for following this guide on enabling and using the scan and pack workflow on Prime.