Aggregator / Delivery Partner Support Contacts

Need Help with Delivery Partner or Order Logistics? If you're facing issues after an order has been placed, such as:

• A delivery partner is not picking up the food

• No rider is being assigned

• Delays or order fulfillment issues

We understand how frustrating this can be. Here's what you need to know:

🔍 Who Handles What?

Once an order is placed on an aggregator platform (like Swiggy, Zomato, or Magicpin), order fulfillment and delivery logistics are managed directly by the aggregator. This includes:

• Delivery partner assignments

• Pickups

• Real-time tracking issues

• Delivery delays

✅ What You Should Do

For the fastest resolution, we recommend reaching out directly to the aggregator's support team. They are best equipped to assist you with post-order logistics.

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📱 Where to Find Aggregator Support Contacts in Prime

You can quickly find the relevant contact numbers in your UrbanPiper Prime App:

1. Open the Prime App

2. Go to the "More" section

3. Tap on "Aggregator Support."

4. You’ll see a list of support contact numbers for all integrated aggregators

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📞 Common Aggregator Support Numbers

• Swiggy Support: 080-6744-6677 080-6817-9777

• Zomato Support: 011-4989-4800

• Magicpin Support: 7510-175-101

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By contacting the aggregator directly for delivery-related concerns, you ensure the quickest and most accurate resolution to your issue. If you encounter issues before placing your order, such as menu syncing or item availability, please don't hesitate to contact UrbanPiper Support.