Swiggy's Order Return Feature

Swiggy has a feature that allows for "bag return" or "reverse logistics," giving you more control and security over your orders. Now, even if an order is canceled after it has been dispatched from your store, you will still be paid the full estimated amount.

This feature is designed to handle situations where an order can't be delivered due to operational or personal issues. It ensures you don't lose revenue, and it provides a clear process for handling potential returns.

How the New Flow Works

The entire process is designed to be straightforward and protect your business.

• Order Placed & Dispatched: A customer places an order, and a rider picks it up from your outlet.

• Order Canceled, You Still Get Paid. If the rider or the end customer cancels the order after it has been dispatched, you will still be paid the full amount.

• Return Flow Initiates: Swiggy makes a decision on whether to return the order to your outlet. If they do, the return process begins.

• Order Return OTP: A special Order Return OTP will appear on your UrbanPiper screen. To get the OTP, click on the delivery person's name tab. This is your key to accepting the returned order.

• You Decide When the rider returns with the order, you have the choice to either accept it or not.

• To accept the order, share the Order Return OTP with the rider.

• To reject the order, simply do not share the OTP. The order will be marked as "unsuccessful" and the rider will dispose of it.

This process ensures you have the final say on whether to take back the returned product.

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Key Benefits for You

• Guaranteed Revenue ✅: You are paid the full estimated amount for the order, regardless of whether it is successfully delivered or returned.

• Full Control ✅: The Order Return OTP puts you in complete control. You can decide to accept or reject the returned order based on your preference.

• Simpler Operations ✅: This streamlined process reduces complexity and provides a clear protocol for handling cancellations that occur mid-delivery.

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Frequently Asked Questions

What is Swiggy's Reverse Logistics Flow?

It's a feature that allows riders or customers to cancel an order after it has been dispatched. It includes a specific process for returning the physical bag to you, if needed, while ensuring you still get paid for the order.

Will I lose money if an order is canceled after the rider has picked it up?

No. Under this new flow, even if an order is canceled post-dispatch, you will receive the full estimated payment for that order.

What is the Order Return OTP?

The Order Return OTP is a unique code displayed on your UrbanPiper screen. To get the OTP, click on the delivery person's name tab. You must provide this OTP to the Swiggy rider to confirm that you have accepted the returned order bag.

Do I have to accept the returned order bag?

No, it's your decision. If you do not wish to accept the returned order, simply do not share the Order Return OTP with the rider. Swiggy will handle the disposal of the order.

If you have any other questions or concerns, feel free to reach out to our support team!