Manage Your Zomato Orders Seamlessly with UrbanPiper

UrbanPiper's integration with Zomato empowers you to streamline your online order management, reduce manual effort, and enhance operational efficiency. This document outlines the key features and functionalities supported on the UrbanPiper platform for your Zomato orders.

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Key Features Supported on UrbanPiper for Zomato Orders:

Auto Acceptance

• Auto Acceptance: ✅ UrbanPiper can automatically accept incoming Zomato orders, ensuring quicker processing and reducing the need for manual intervention.

Order Relay

UrbanPiper facilitates the smooth flow of order information from Zomato to your system.

• Real-Time Order Push: ✅ Orders placed on Zomato are pushed to your UrbanPiper-integrated system in real-time, ensuring you receive them instantly.

• Edit Order Functionality: ❌ Currently, editing Zomato orders directly through UrbanPiper is not supported. Any modifications would need to be handled via the Zomato partner portal.

• Order Discount Info: ✅ Detailed information about discounts applied to orders is relayed to your system.

• Order Level Discount: ✅ Discounts applied to the entire order are accurately reflected.

• Item Level Discount: ✅ Discounts applied to individual items within an order are also supported.

• Discount Bifurcation: ✅ UrbanPiper supports the breakdown of discounts, providing clear visibility into how they are applied.

• Charge Info: ✅ Information regarding various charges (e.g., delivery charges, service charges) is relayed.

• Tax Info: ✅ Tax details associated with the order are accurately transmitted.

• Order with Options: ✅ Orders including items with various options (e.g., toppings, sizes) are fully supported and relayed correctly.

Order Status Update

Keep Zomato updated on the progress of your orders directly from UrbanPiper.

• Real-time Order Status Push to Aggregator: ✅ You can push real-time order status updates from UrbanPiper to Zomato.

• Acceptance (UrbanPiper to Aggregator): ✅ Confirm order acceptance to Zomato directly through UrbanPiper.

• Food Ready (UrbanPiper to Aggregator): ✅ Notify Zomato when the food for an order is ready for pickup.

• Dispatched (UrbanPiper to Aggregator): ✅ Inform Zomato when the order has been dispatched from your outlet.

• Dispatched (Aggregator to UrbanPiper): ❌ Rider dispatch status updates from Zomato are not directly pushed back to UrbanPiper.

• Delivered/Completed (UrbanPiper to Aggregator): ✅ Mark orders as delivered or completed on Zomato via UrbanPiper.

• Delivered/Completed (Aggregator to UrbanPiper): ❌ Final delivery confirmation from Zomato is not directly pushed back to UrbanPiper.

• Cancellation (UrbanPiper to Aggregator): ✅ Initiate order cancellations from UrbanPiper to Zomato before acknowledgment.

• Cancellation (Aggregator to UrbanPiper): ✅ Receive notifications in UrbanPiper for orders cancelled by Zomato or the customer.

Rider Status Update

Monitor the rider's journey for your Zomato orders.

• Supported Rider Status: ✅

• UrbanPiper displays key rider status updates for your Zomato orders.

• Rider Assigned: ✅

• Rider Arrived: ✅

• PickedUp: ✅

• Delivered: ✅

Rider Reassignment Handled?: ✅

• UrbanPiper can reflect when a rider reassignment occurs for a Zomato order.