Dos & Donts for the integration

Dos & Don’ts for UrbanPiper × Foodics Integration

✅ DOs

Authorization & Access

• Use Owner-level access while enabling the UrbanPiper app on Foodics.

• Ensure the correct credentials (admin login) are used for authorization.

• Verify the authorization is completed on both the UrbanPiper and Foodics screens.

Menu Setup

• Create the ‘UrbanPiper’ menu group exactly as required (spelling must match).

• Place all relevant menu items inside the UrbanPiper group.

• Add correct Charge IDs (Pickup + Delivery) as open charges.

• Use accurate price tags for each aggregator where differential pricing applies.

• Double-check product names, variants, tax settings, and availability before confirming the menu.

Coordination

• Inform UrbanPiper promptly once your Foodics setup is complete for menu pull.

• Respond quickly to mapping queries from the UrbanPiper onboarding manager.

Post Go-Live

• Monitor orders regularly during the stability period.

• Ensure the menu is pulled on UrbanPiper every time there is a change in the menu on Foodics.

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❌ DON’Ts

Authorization & Access

• Do NOT proceed without owner-level access — other roles may block permissions.

• Do NOT edit or delete the UrbanPiper group after mapping starts.

• Do NOT change the base menu or product IDs once onboarding begins without informing UrbanPiper.

Menu Setup

• Do NOT rename or alter price tag labels (names must match exactly).

• Do NOT add products outside the UrbanPiper group if they need to appear on aggregators.

• Do NOT create duplicate product entries in Foodics, as this causes mapping confusion.

Coordination

• Do NOT contact aggregators directly for mapping — this is handled manually by the UrbanPiper team.

• Do NOT raise Foodics system issues to UrbanPiper — these must go via the Foodics AM and their support team.

• Do NOT request urgent escalations for non-P0/P1 issues.

Operational

• Do NOT make menu changes during mapping without notifying the UrbanPiper onboarding team.

• Do NOT expect instant mapping — timelines vary by aggregator (e.g., Talabat weekly cycle).

• Do NOT deactivate the UrbanPiper group or make structural changes during go-live.