As a customer, your Account with UrbanPiper allows you to access all the necessary tools. Your Account is identified using an email or a phone number.

Once you decide to signup with UrbanPiper, the onboarding team will take care of setting up your account and share with you an administrator access. Using this you can invite other individuals and associate their access with roles that grant them the necessary permissions to perform their day-to-day operations.

If you're facing issues accessing UrbanPiper services, we recommend checking our System Status Page for real-time updates:

👉 https://status.urbanpiper.com/

🔎 What does the status page show?

Our status page provides up-to-date information on the operational status of all UrbanPiper systems and services, including:

• Integrations (e.g., with POS and delivery platforms)

• Dashboard performance

• API availability

• Scheduled maintenance

• Known incidents or outages

🔁 Real-Time Updates During Service Disruptions

In the event of any system degradation or outage, we post real-time updates to keep you informed. You can track:

• Issue identification and investigation

• Ongoing resolution progress

• Final incident resolution and root cause (post-mortem)

📨 Stay Notified

You can subscribe to receive status alerts via email or SMS directly from the status page.

Need Help? We’re Here for You!

If you couldn’t find what you were looking for in our Help Center, our Support Team is ready to assist you.

Click the chat icon at the top right corner of your Manager Portal to connect with one of our support agents.

🖥️ Our agents can use screen sharing or call you, if needed, to help resolve your issue quickly.

📧 Prefer email? You can also reach us at [email protected].

The single portal through which users can access and manage different applications of the UrbanPiper ecosystem. When working with the Business Manager, you will commonly encounter references to Atlas and Prime.

Atlas – Business Manager

This is the section which contains all the tools required for you to manage your back-of-house operations.

Prime – Store Manager

This is the section which contains all the tools required for you to manage your front-of-house operations.

To learn more about using the Business Manager, check out our about it.

The Business ID (also referred to as Biz ID) is a unique identifier generated for your business account on UrbanPiper. It serves as the primary reference for identifying your business across all our internal systems.

🔍 Why is the Biz ID Important?

• ✅ Support Assistance: Our support team uses the Biz ID to quickly locate and resolve issues related to your business.

• ✅ Billing & Invoices: It is referenced in all billing-related documents and communications.

• ✅ System Integrations: Used internally for syncing data and managing integrations across platforms.

📍 Where to Find Your Biz ID?

You can find your Biz ID easily on Atlas, UrbanPiper's dashboard:

🖥️ Top-Right Corner of your Atlas screen, inside your profile information.

Brand

This is usually the name of your restaurant. It can also be referred to as "Concept". In the scenario where you operate multiple brands/concepts, the Business Manager allows you to set each brand/concept separately.

Here you will find all the necessary resources to familiarise yourself with the necessary tools that will come in handy while managing your restaurant's online and offline operations.

Take your time to go through the articles, or feel free to jump right to a topic. To make it easy for you to discover the specific topic that you're looking for, you can use the search (cmd+k on your Mac, or ctrl+k on windows) functionality.

Jump right in

How to Create a Brand

UrbanPiper allows you to manage all your brands from a single place. Follow these steps to create a new brand:

1. Navigate to the Brands section from the navigation menu.

UrbanPiper's Business Manager is designed to simplify the back-of-house operations for your restaurant. It offers features that allow you to manage multiple brands and locations, organize menus across various online food delivery platforms such as DoorDash, Grubhub, and Uber Eats, user management, and access analytics for informed decision-making. To access the Business Manager, you need to login to your Restaurant Portal at using your credentials.

Key Features of a Business Manager

At UrbanPiper, we believe in building a powerful ecosystem of integrations to help your business thrive. By partnering with leading technology providers, we act as a central hub that connects your favorite services and platforms, giving you a seamless, unified experience. This means you can manage everything from a single dashboard, simplify your operations, and focus on what you do best.

Our Core Integrations 🔗

We have built a vast network of integrations with the platforms you already know and trust. This ensures that all your critical business functions are working together smoothly.

People often forget their user ID and password when logging into our platform. Here's a simple guide to updating your password.

Step-by-Step Guide

1. Visit login.urbanpiper.com.

2. Enter your registered phone number or email address.

3. Your user ID will be your registered email address or phone number.

4. Click Continue.

5. Select the Forgot Password option.

6. Check your registered phone number or email for an OTP.

7. Kindly input the OTP.

8. Create a new password. Please make sure your password is strong and unique.

9. Click on Reset Password.

10. Wait a moment. Your password has been reset successfully.

You can use this password for future logins. Thank you.

Please find below the minimum specification requirements for buying hardware to use UrbanPiper products.

Android Devices

Device types

• Handheld: These are small screens with printer inbuilt

Keeping a track of your Orders

In this video, we explore how to effectively manage orders using the Urban Piper Business Manager. This tool empowers you to oversee all orders processed across various locations and platforms, complementing the day-to-day order management by operators and cashiers using the Order Tracker tool.

How to Add a New Location

In this article, we will guide you through adding a new location on UrbanPiper.

1. Log into your Atlas portal: Begin by logging-in into your Atlas portal.

This guide will walk you through the simple steps to request your store to go live with an aggregator. Please note that this "Go Live" or "RTGL" (Request to Go Live) feature is currently supported for locations in India only.

Step-by-Step Guide

1. Access the Location Tab: Start by navigating to the Location tab and searching for your specific location.

In this guide, we will walk you through the steps to connect your printer to a tablet. Follow these instructions to ensure a successful connection.

Step 1: Prepare your Tablet

• Ensure your tablet is plugged in.

Need Help with Delivery Partner or Order Logistics? If you're facing issues after an order has been placed, such as:

• A delivery partner is not picking up the food

• No rider is being assigned

• Delays or order fulfillment issues

We understand how frustrating this can be. Here's what you need to know:

How to Import a Menu from a POS System

In this video, we will learn how to import a menu from a POS system. If you have a live POS integration on Urban Piper, you can make menu changes on the POS and import them to be published on the DSPs directly. This allows you to manage your menu from a single platform, which is your POS in this case.

What Is Meraki?

Meraki is UrbanPiper’s self-branded, commission-free online ordering platform for restaurants. It allows you to build and launch your own website and mobile app—complete with customizable menus, discounts, analytics, and marketing tools—without relying on third-party aggregators.

Why choose Meraki?

The "Items Summary Across All Locations Report" is your go-to document! Unlike detailed transaction reports, this report gives you a high-level overview of your product performance, consolidating all the data from every location into one simple view.

This guide explains each field in the report, helping you quickly identify your top performers, understand their profitability, and make smarter decisions for your menu.

Item Identification

These fields are how you identify each unique menu item in your report.

Item ID

• What it is: The unique code for this specific menu item within your system.

• Why it's useful: This is your primary key for tracking the performance of each product. Use this ID for all internal analysis and menu management.

Item Name

• What it is: The name of the product as it appears on your menu.

• Why it's useful: Provides a clear, human-readable name for each item, making it easy to identify bestsellers at a glance.

Item ref ID

• What it is: The unique code for the item as it exists on the online platform (like Swiggy or Zomato).

• Why it's useful: This allows you to cross-reference the item with the aggregator's system for any reconciliation or catalog management tasks.

Consolidated Financials

These fields provide a powerful summary of your financial performance for each item, aggregated from all your locations.

Total Quantity

• What it is: The total number of units of this item sold across all orders and all locations during the report period.

• Why it's useful: This is your most important metric for sales volume. It immediately tells you which products are your most popular.

Total Amount

• What it is: The total revenue generated by this item. This includes its base price, taxes, and any extra charges.

• Why it's useful: This number shows the overall financial contribution of each menu item to your business.

Total Taxes

• What it is: The total amount of taxes collected from the sale of this item.

• Why it's useful: Essential for your accounting and tax reconciliation.

Total Charges

• What it is: The total amount of any additional fees, like packaging or customization charges, that were applied to this item.

• Why it's useful: Helps you understand any extra revenue streams or costs associated with a product.

This "Items Summary Across All Locations Report" gives you a clear and consolidated view of your product performance. By using these fields, you can quickly identify your top-performing items and make strategic decisions for your menu and promotions!

The Price Tags feature in Foodics allows restaurants to assign different prices for the same product based on the delivery channel, without duplicating the item. This is especially helpful when pricing needs to vary between channels such as Talabat, Careem, etc.

How to Create and Apply Price Tags in Foodics

Follow the steps below to configure price tags:

1. Login to the Foodics Web Console.

2. Navigate to Manage > More > Price Tags.

3. Click on Create Price Tag.

A pop-up window will appear with the following fields:

• Name: Enter the price tag name (e.g., Talabat, Zomato, etc.).

• Order Tags (Optional): Link an order tag if needed.

• Branches: Choose whether this pricing applies to all branches or only specific ones.

1. Click on Save.

Adding Products to a Price Tag

Once the price tag is created, you can apply it to products as follows:

1. Click on the created Price Tag.

2. Click on Add Products.

3. Select the relevant product(s) from the list.

4. Click Save.

Now, the selected products will reflect the pricing defined under this tag when orders are placed through the corresponding delivery channel integrated via UrbanPiper.

UrbanPiper integrations allow you to manage your menu content centrally for all ordering channels. If your menu is managed on your POS, please update the menu on UrbanPiper by pulling the menu from the POS. Once the menu is updated on UrbanPiper, you can publish the changes to Uber Eats by performing a menu publishing to Uber Eats.

In this guide, we will walk you through the process of setting up packaging charges for Zomato. Follow the steps below to configure the charges effectively.

Access the Catalog

1. Select the Catalog option from the menu above.

Navigate to Charges

1. Select the Charges option located on the left-hand side.

Add a New Charge

1. In the top-right corner, click on Add Charge.

2. Fill in the necessary details for the charge.

Choose the Applicable Mode

Below are the modes you can choose from:

• Item Quantity: Based on the quantity of items ordered by the customer.

• Order Subtotal: Based on the order-level packaging charges.

• Item Price: Option to include a percentage-based packaging charge for the items.

Set the Amount and Create the Charge

1. After choosing the appropriate mode, set the amount.

2. Click on Create.

Associate with Items and Location Groups

By default, all items and location groups are linked to the packaging charge. To specify certain items, follow these steps:

Create a New Item Group

1. Go to All Apps and select Group.

2. Click on Add Item Group.

3. Enter the name and click on Create.

4. Click on Items and then Update Items.

Create a New Location Group

1. Click on Add Location Group.

2. Fill in the name and click on Create.

3. Associate the location by clicking on Update and selecting the preferred location.

4. Click on Update Location.

Associate Item and Location Group with the Charge

1. Refresh the page once.

2. Return to Charges and click on Items and Locations.

3. Delete the previous item group and location group associated by default.

4. Click on Add New Pair.

Publish the Menu

To reflect these changes on Zomato, publish the menu for your location.

Thank you for watching!

In this guide, we will walk you through the steps to enable and utilize the scan and pack workflow on the Prime system. This feature is designed to streamline operations and can be activated by the internal Urban Piper team. Follow the steps below to get started.

Enabling the Scan and Pack Module

1. Contact the Urban Piper customer service team to request the activation of the scan and pack workflow.

2. Once approved, go to the All Apps section.

3. Navigate to Company Settings.

4. Click on the Internal section and locate the Module option.

5. In the Internal Module section, search for Scan and Pack and activate the module.

6. Note: This setting can only be enabled by the Urban Piper team.

Activating the Scan Barcode Workflow

1. Access the Live Orders section.

2. Search for the Scan Barcode Flow and ensure the setting is enabled.

Understanding the KDS for Scan and Pack Workflow

Let's explore how the Kitchen Display System (KDS) appears for the scan and pack workflow:

1. Navigate to the KDS.

2. When the Print Label toggle is enabled, it provides a separate print label for each item to be marked as prepared.

3. Each item's print label should be scanned with the same scanner.

Flow Without Print Label Functionality

1. Disable the Print Label setting.

2. After disabling, the order level bill can be scanned to mark food as prepared for the scan and pack workflow.

Testing the Workflow with an Online Order

1. Check if an online order has arrived by heading to the Live Order Module.

2. Acknowledge the order.

3. After acknowledging, a KOT and corresponding bill with a barcode will be generated.

4. Go to the KDS Module.

Thank you for following this guide on enabling and using the scan and pack workflow on Prime.

How to Configure Print Automation for KOT and Invoice

In this guide, we will walk through the steps to configure print automation for Kitchen Order Tickets (KOT) and Invoices.

Step-by-Step Guide

1. Access Live Orders and Session Setting:

   Begin by navigating to the Live Orders and Session Setting section of your system.

2. Navigate to the Printers Tab:

   Once in the settings, locate and click on the Printers tab.

3. Scroll to Receive Printers:

   Scroll down until you find the Receive Printers section.

Once these steps are completed, all printers will automatically print on the Acknowledgement for KOT and Bill. Thank you for following this guide!

Connecting Your Tablet to Wi-Fi

In this guide, we'll walk you through the steps to connect your tablet to a Wi-Fi network. Follow these simple instructions to get your tablet online.

Step-by-Step Guide

1. Ensure Power Connection: Make sure your tablet is connected to power and is turned on.

2. Locate the Wi-Fi App: Once your tablet is on, look for the Wi-Fi app on the home screen.

3. Open the Wi-Fi App: Tap on the Wi-Fi app to open it.

4. View Available Networks: You will see a list of available Wi-Fi connections.

Once connected, your tablet will have access to the internet via the selected Wi-Fi network. Enjoy browsing!

Steps to Reset the PIN

1. Navigate to All Apps.

2. Click on Settings.

3. Proceed to Users.

4. Search for the user name.

5. Locate your user account.

6. Open the user profile.

7. Select Edit access.

8. Scroll down to find the PIN section.

9. Enter the new PIN and save the changes.

10. Wait a moment for the changes to take effect.

Payment methods created in Foodics can be mapped to specific delivery channels on UrbanPiper. For example, you can associate all orders coming from platforms like Talabat or Careem with a designated payment method (e.g., Talabat Cash, Careem Online). This helps in accurate sales reporting and reconciliation.

How to Create Payment Methods in Foodics

Follow these steps to create and configure payment methods in the Foodics console:

1. Login to your Foodics Web Console.

2. Click on Manage from the main navigation.

3. Click on More.

4. Select Payment Methods.

5. Click on Add Payment Method.

A pop-up window will appear with the following fields:

• Name: Enter a descriptive name (e.g., Talabat Cash).

• Name Localized (Optional): Add a localized name for multi-language support.

• Type: Choose Cash or Card based on how the payment is collected.

• Code (Optional)

1. Click on Save to finalize.

In this guide, we will walk you through the steps to pause or unpause your store on different platforms. Follow these simple steps to manage your store's availability across various delivery channels.

Step-by-Step Guide

1. Log in to Prime: Start by logging into your Prime account.

2. Access More Options: Once logged in, click on the More option.

3. Platform Toggle: Click on the platform toggle option to proceed.

4. Select Your Store: Choose the store you wish to pause or unpause by clicking on the store selection bar.

5. View Associated Platforms: After selecting the store, you will see the different platforms that the store is associated with.

6. Pause or Unpause: To pause or unpause the store on any desired platform, simply click on the toggle for the respective platform.

7. Save Changes: Once you have made your selections, click Save to apply the changes.

By following these steps, you can easily manage your store's status on various platforms, ensuring that your store is available or unavailable as per your requirements.

With UrbanPiper’s integration, you can seamlessly receive orders from your Uber Eats account and automatically push them to your POS system. The integration also allows for centralized menu management, enabling real-time updates across platforms.

How It Works

1. A customer places an order on Uber Eats.

2. The order appears on your Uber Eats tablet for manual or automatic acceptance

3. Once accepted:

   • The order is sent to UrbanPiper.

   • The order is then pushed to your POS or UrbanPiper Store Manager.

Menu Management

UrbanPiper allows you to manage and sync your Uber Eats menu efficiently.

Elements sent to Uber Eats with a Menu Push:

• Product name

• Product snooze (out-of-stock)

• Prices

• Modifier groups/options

⏱ Menu updates may take up to 5 minutes to reflect on Uber Eats.

🎨 Note: Banner images cannot be updated via UrbanPiper. Contact your Uber Eats account manager or Uber Eats support for manual changes.

When You Need to Push the Menu

• After any changes to the menu

• When menu availabilities are updated

When You Do NOT Need to Push the Menu

• When a product is marked out of stock

Order Management

The following order data is sent from Uber Eats to UrbanPiper:

• Order details

• Pick-up time

• Order notes

• Delivery fees

How to Connect a Printer on PrimeWeb

In this guide, we will walk you through the steps to connect a printer on PrimeWeb. Follow these instructions to successfully configure your printer.

Step-by-Step Guide

1. Navigate to the Prime Online Order tab.

2. Proceed to the Live Orders section.

3. Next to Stock Control, locate the three dots icon and click on it.

4. Select Session Setting from the dropdown menu.

Congratulations! You have completed the printer configuration on PrimeWeb. Thank you for following this guide.

To start receiving Swiggy orders directly on your UrbanPiper account, you’ll need to set up and authorize the integration.

If you don’t have an UrbanPiper account, please get in touch with our Sales team to learn more about activating your account and getting started. If you have an existing UrbanPiper account, follow the steps below to activate your Swiggy integration.

Step 1-Prepare your Swiggy account

Ensure your outlet(s) exist in Swiggy Merchant and are eligible for online ordering.

Note down:

• Outlet/Restaurant ID(s)

• Outlet URL exactly as listed on Swiggy

Step 2-Initiate Request to Go Live

Before you begin (quick checklist)

✅ Location created in UrbanPiper (name, address, phone).

✅ Menu ready in UrbanPiper (categories, items, add-ons/modifiers, taxes).

✅ Operating hours, prep times, and charges (packaging/other fees) decided.

✅ Swiggy outlet details on hand (Outlet/Restaurant ID).

• Access the Location Tab: Start by navigating to the Location tab and searching for your specific location.

• Select Your Location: Click the checkbox next to the location name you wish to activate.

• Request to Go Live: Click on the Request to Go Live button and choose the aggregator you want to partner with.

• Input Aggregator Details: Enter the aggregator's Platform ID.

Step 3-Post-request process

• Once your request is submitted, our Onboarding team is automatically notified to begin the mapping process.

• This mapping is carried out offline, with assistance from the Swiggy team.

• You’ll receive an email confirmation once the outlet has been mapped and activated.

• After confirmation, your outlet will be ready to receive orders via UrbanPiper

In this guide, we will walk you through the steps to connect a printer to your macOS system. Follow these instructions to ensure a successful connection.

Step-by-Step Guide

1. Ensure the Printer is Ready:

   • Make sure your printer is switched on.

   • Ensure the USB cable is properly connected between the printer and your macOS system.

2. Access System Settings:

   • Click on the Apple symbol in the top-left corner of your screen.

   • Search for "Printer and Scanner" in the search bar.

3. Add the Printer:

   • Click on the "Add Printer" button.

   • Click on "Search Printer" to find available printers.

4. Select Your Printer:

   • Choose the printer you want to add. In this example, we are adding an Epson printer.

5. Choose the Appropriate Driver:

   • Select a driver that is compatible with your Epson printer model.

6. Finalize the Setup:

   • Click on "Add" to complete the setup.

   • Your printer will now appear in the "Edit" section of your system settings.

You can also check the printer details in the system settings to ensure everything is set up correctly.

Thank you for following this guide!

In this guide, we will walk you through the steps to set up an online store using PrimeOrder Tracker. Follow these simple steps to manage your store's online status effectively.

Step-by-Step Guide

1. Access Live Orders: Begin by heading to the Live Orders section in PrimeOrder Tracker.

2. Open Session Settings: Click on the three dots located beside the Stock Control option and select Session Setting.

3. Select Your Store: In the Session Setting, you will see a list of all the stores associated with your business. Choose the desired location you wish to make online.

4. Toggle Online Status: To mark your location online, simply toggle on the button provided.

5. Save Changes: Hit the Save button to queue the request.

6. Verify Logs: Once the request has been queued, a log will be captured in the Log section of PrimeOrder Tracker. To verify, head to the Logs tab where you can see the log confirming the store has been marked online.

Thank you for using PrimeOrder Tracker to manage your store's online presence.

The UrbanPiper platform offers a powerful suite of reports designed to give you a clear, data-driven view of your business. By transforming raw order data into actionable insights, these reports help you make smarter decisions, optimize operations, and drive growth.

Exporting Reports on UrbanPiper 📤

The UrbanPiper platform makes it simple to fetch and export the data you need. Follow these steps to get your reports:

• Navigate to the All Apps section and select Central Report. 🗺️

• You will see a list of all available reports, including order transactions, item-wise transactions, item summaries, and more. 📋

Export Order Transaction Report: 🛍️

• Click on Order Transaction Report.

• Choose a pre-defined time range (daily, yesterday's, this week's, monthly) or select a custom date.

• Apply filters to sort by brand, location, or aggregator. You can also choose to select all locations.

Receive Report by Email: 📧

1. When you're ready to export, select the option to receive the report via email.

2. Enter your email address, choose your preferred format, and click Send.

3. A secure link to download the generated report will be sent to your inbox. 🔗

Scheduling Reports ⏰

You can set up a recurring schedule to automatically receive your most important reports.

1. Click on the Schedule button and choose the report you want to schedule. 🗓️

2. Customize the data by selecting a date range and applying filters for brands, locations, platforms, or Meraki channels.

3. Note that the default schedule is set to deliver reports at 8 a.m. for the previous day. At this time, custom delivery times are not available.

4. Once you've set your preferences, click Confirm and Schedule.

You will now receive your scheduled order transaction report in your email every day at 8 a.m. 🚀 This is a great way to start your day with fresh data.

How to Navigate and Manage Orders Using the Order Tracker on the Prime App

In this guide, we will explore how to effectively use the Order Tracker feature on the Prime app to manage your orders.

Accessing the Order Tracker

Once you log into Prime, the default page that opens up is the Order Tracker page. Here, you can view all your orders for the current day.

Viewing Order Details

• Click on any order to open up the order details.

• View the items ordered, the quantities, and the price of each item.

• Click on Total to see the taxes, any discounts, and charges applied to the order.

Order Summary

The summary page provides information on:

• Type of the order (delivery or pickup)

• Order ID

• Time the order was placed

• Delivery time

Managing Order Status

1. All new orders appear in the New tab.

2. Click Accept to move the order to the In Progress state.

3. Orders being prepared show up in the In Progress state.

4. Once prepared and packed, click Food Ready to move the order to the Awaiting Pickup

Using Filters

To modify your views on the order tracker:

• Click on the Filter option.

• Add filters to view orders for a specific location, platform, or sort by delivery time or time left to deliver.

Thank you for using the Prime app to manage your orders efficiently!

How to Create Associate Schedules for Operating Hours at a Location

In this guide, we will learn how to create schedules to set the operating hours for a given location. Follow these steps to create and associate schedules effectively.

1. Navigate to Schedules:

   • On the navigation section, click on Groups.

   • Then, click on Schedules.

2. Create a New Schedule:

   • Click on Regular Schedules and then Create New.

   • Enter the name of the schedule.

   • Click on Next to proceed.

3. Add Timings:

   • Select the type of schedule: Daily, Weekdays, Weekend, or Custom.

   • Select the open and close time.

   • You can choose to add further timings if applicable.
4. Associate Locations:

   • Click on Associate Your First Location.

   • Select the list of locations you want to associate with the schedule.

   • Click on Update to finalize the association.

Now, the schedule has been successfully created and associated with the selected location. Thank you for following this guide!

UrbanPiper allows you to manage the availability of your store directly from the dashboard, including turning the store on or off for Zomato. However, there are a few key factors that may affect whether the store's status updates successfully on Zomato’s platform. Below are the common factors that can impact store availability.

Delivery Enabled Toggle (Under Fulfilment)

• This toggle controls whether delivery is active for your store.

• For newly onboarded stores, it’s essential to connect with your Zomato Point of Contact (POC) to ensure this is enabled from Zomato’s end.

• Without this toggle being enabled, your store may not appear as available, even if it's active in UrbanPiper.

GST Status – Unregistered

• If you are trying to turn the store on/off and the change appears successful in UrbanPiper but is not reflected on Zomato, it's likely that the GST registration has lapsed or is missing.

• Additionally, if you see the log message “All items are in inactive state” after publishing the menu and the Zomato UI shows “The store is currently unavailable for delivery”, this often indicates GST is unregistered.

• In such cases, please reach out to your Zomato POC to verify and resolve the GST status.

Auto Store Activation After Menu Publish

• When a menu is published, Zomato automatically disables the store for a short period (about 1–2 minutes) and then reenables it.

• However, if the store was already turned off before the menu was published, you will need to manually turn it off again after the publish to retain the desired state.

Order Rejections Can Trigger Store Closure

• If an order is rejected, Zomato may automatically turn off the store from their end.

• In such cases, please ensure the store is manually turned back on within 4–5 minutes to avoid disruptions in operations or order flow.

For any issues from the UrbanPiper side, feel free to raise a support request through

To start receiving Zomato orders directly on your UrbanPiper account, you’ll need to set up and authorize the integration.

If you don’t have an UrbanPiper account, please get in touch with our Sales team to learn more about activating your account and getting started. If you have an existing UrbanPiper account, follow the steps below to activate your Zomato integration

Step 1-Prepare your Zomato account

Ensure your outlet(s) exist in Zomato Merchant and are eligible for online ordering.

Note down:

• Outlet/Restaurant ID(s)

• Outlet URL exactly as listed on Zomato

Step 2-Initiate Request to Go Live

Before you begin (quick checklist)

✅ Location created in UrbanPiper (name, address, phone).

✅ Menu ready in UrbanPiper (categories, items, add-ons/modifiers, taxes).

✅ Operating hours, prep times, and charges (packaging/other fees) decided.

✅ Zomato outlet details on hand (Outlet/Restaurant ID).

• Access the Location Tab: Start by navigating to the Location tab and searching for your specific location.

• Select Your Location: Click the checkbox next to the location name you wish to activate.

• Request to Go Live: Click on the Request to Go Live button and choose the aggregator you want to partner with.

• Input Aggregator Details: Enter the aggregator's Platform ID.

Step 3-Post-request process

• Once your request is submitted, our Onboarding team is automatically notified to begin the mapping process.

• This mapping is carried out offline, with assistance from the Zomato team.

• You’ll receive an email confirmation once the outlet has been mapped and activated.

• After confirmation, your outlet will be ready to receive orders via UrbanPiper

How to Create a New Menu

In this video, let's see how to create a new menu on UrbanPiper from scratch.

Steps to Create a New Menu

1. Click on the Create New button on the menus list.

2. Define the following four parameters for the new menu:

   • Name: The name of the menu.

   • Associated Brand: The brand associated with the menu. UrbanPiper allows you to run multiple brands out of the same portal. You can choose any one of these brands while creating the menu. Note that if you want to run the same menu on two different brands, you need to duplicate the menu and associate it with the other brand.

   • Description:

3. Fill in the rest of the attributes:

   • For this example, we will call this a regular menu, a menu which the restaurant runs on a day-to-day basis.

   • Provide a thorough description for it.

   • Upload a cover image.

4. Once all the details are filled, click on Submit to create the menu.

5. To further proceed, you can either start with creating your first section or copy another menu.

And that's it! That's how you create a menu on UrbanPiper.

In this guide, we will walk you through the steps to 86 an item in the Prime App Inventory section.

Step 1: Log In and Access Inventory

• Log in to the Prime App.

• Navigate to the Inventory section.

Step 2: Select Location

• Click on the Location selection.

• Choose the desired location from the list associated with your user.

Step 3: Search for the Item

• View all sections associated with the menu on the left.

• Select a section to easily search for the item you want to 86.

• Alternatively, filter items by selecting all items, items in stock, or items out of stock.

Step 4: Toggle Item Status

• To mark an item in stock or out of stock, click on the toggle to turn the item off.

• You can 86 multiple items by scrolling through the menu and toggling multiple items.

Step 5: Manage Modifiers

• Select modifiers and toggle them on or off by clicking on modifiers for any item.

• Scroll through different modifier groups and toggle the desired modifiers.

Step 6: Set Snooze Duration

• Return to the inventory section and click on snooze.

• Choose a time period to turn the item off, either indefinitely or for a specific duration.

• For a custom duration, set a date, click OK, and choose a time.

Step 7: Save Changes

• Once you've selected the duration, click save.

• The items and modifiers will be snoozed until the selected date and time.

Additional Tips

• Use the search bar to find an item by entering its name and toggle it on or off.

• To turn off selected modifiers, navigate to the modifier section, toggle them off, click snooze, select the duration, and save.

By following these steps, you can efficiently manage your inventory and 86 items as needed in the Prime App.

How to Set Up and Assign a Kitchen Station for Printing KOTs

In this guide, we will walk you through the process of setting up and assigning a kitchen station for printing Kitchen Order Tickets (KOTs). Follow these steps to print KOTs for a separate kitchen station or category.

This guide will walk you through the simple process of tailoring your notification preferences for various order-related events in Atlas. Stay informed about what matters most to your business!

Step-by-Step Guide

1. Access Online Order Section: Start by navigating to the Online Order section within your Atlas system.

Swiggy has a feature that allows for "bag return" or "reverse logistics," giving you more control and security over your orders. Now, even if an order is canceled after it has been dispatched from your store, you will still be paid the full estimated amount.

This feature is designed to handle situations where an order can't be delivered due to operational or personal issues. It ensures you don't lose revenue, and it provides a clear process for handling potential returns.

How the New Flow Works

The entire process is designed to be straightforward and protect your business.

To connect printer to tablet, refer article: .

Difference between Bill and KOT:

• Bill:

  • A Bill is a formal document issued to the customer at the end of a transaction.

UrbanPiper’s integration with Foodics allows you to pull the menu directly from the Foodics POS, ensuring consistency across all aggregator platforms. Follow the steps below once all necessary changes have been made in the Foodics console.

Step-by-Step Process:

1. Login to Atlas (UrbanPiper Business Manager): Navigate to the Atlas dashboard using your UrbanPiper credentials.

2. Go to Catalogue → Items: In the left-hand menu, select "Catalogue", then click on "Items".

How to Reset Your Password on the Prime Application

In this guide, we will walk you through the steps to reset your password on the Prime application using your tablet.

Steps to Reset Your Password

In this guide, we will learn how to manage stock using Prime Order Tracker. This involves managing the stock of items or modifiers efficiently.

Step 1: Access Stock Control

• Navigate to the Stock Control section.

Easily assign roles to your employees based on their responsibilities within your organization. This ensures your team has the right access to efficiently manage your business on both Prime and Atlas.

Standard Roles in Prime

Prime offers 6 standard roles, primarily for managing your in-store operations. You can also assign roles with limited access based on specific locations.

How to Add Items and Sections to your Menu

In this guide, we'll walk through the steps to add items and sections to your menu. Follow along to easily manage your menu items.

Step 1: Select the Menu

How to Publish Your Menu on Urban Piper

In this video, let's see how to publish your menu on Urban Piper.

Types of Publishes

Let's start with learning about the different kinds of publishes you can do on Urban Piper:

UrbanPiper integrations allow you to update and manage your restaurant's operating hours directly through the platform.

To set or modify your restaurant's schedule, go to the option available in the UrbanPiper Business Manager. After you have added the schedule for your location, you cansync it with Zomato.

In this guide, we will learn how to create schedules to set the operating hours for a given location. Follow these steps to create and associate schedules effectively.

1. Navigate to Schedules:

   • On the navigation section, click on Groups.

Power-off the printer before Loading the paper Roll.

• Make sure the paper roll size is 3 ⅛’ x 220' in size specifications. After getting the roll in your hand, remove the glue and roll about 1 inch of paper from the roll.

• Open the printer cover: Press the “Open” button to open the cover of the printer.

• Remove the used old paper roll and Place the new paper roll: Remove the used, finished paper roll and the core. Hold the thermal paper roll by the edges and place it into the printer. Make sure the paper feeds from the bottom of the roll, coming up over the top. And the thermal side of the paper is close contact to the thermal printhead.

You can set and manage your Normal and Busy prep times directly in Atlas, helping you better align with kitchen operations and improve customer experience.

Getting Started

Follow these steps to set up your prep times:

1. Log in

Introduction

The Foodics <> UrbanPiper integration streamlines restaurant operations by bridging the POS system (Foodics) with major food aggregators through UrbanPiper’s middleware platform. This integration ensures accurate order syncing, centralized menu control, and reduced manual errors—ultimately improving operational efficiency for restaurants.

How to Assign a Printer to KOT and Invoice

In this guide, we will walk you through the steps to assign a printer for KOT (Kitchen Order Ticket) and Invoice. Follow the steps below to complete the setup.

Steps to Assign a Printer

How to Log in to Prime on your Tablet

In this guide, we'll walk you through the steps to log in to Prime using your tablet device.

This guide will walk you through the simple steps to manage user accounts in Atlas, including how to archive, delete, and restore users. We do not delete a user completely on Atlas.

Steps to Archive a User

Archiving a user allows you to retain their historical data for records while revoking their active access to Atlas.

1. Go to All Apps in your Atlas dashboard.

How to Add Modifier Groups and Modifiers to Your Menu

In this video, let's see how to add modifier groups and modifiers to your menu. Before we get into the details of how to go about this, let's first learn about the different kinds of modifier groups on Urban Piper.

Our Platform allow you to update and manage your menu’s category hours directly from the platform.

If you want certain categories to be available only at specific times (for example, a Breakfast-only category or a Chinese menu that is available only during dinner hours), you can use Schedules to define timings for those categories.

In the guide below, we’ll walk you through the steps to create a category schedule and associate it with a menu category.

Create a New Schedule

The "Option-wise Order Transactions Report" is a highly detailed report that gives you a breakdown of every single customization, add-on/Variant, and option chosen for each item in an online order.

By using this report, you can analyze customer preferences, track the performance of your add-ons/variant, and optimize your menu and pricing. This guide will help you gain granular insights into what your customers truly love and are willing to pay extra for.

General Order Information

These fields provide the essential context for the entire order, just like in your other reports.

Order ID

• What it is: The unique number for each order. All options and items belonging to the same order share this ID.

• Why it's useful: It's your primary key for finding all associated details for a specific order.

Order date-time

• What it is: The exact date and time the order was placed.

• Why it's useful: Crucial for analyzing daily sales trends, finding peak ordering times, and managing preparation timelines.

Order State

• What it is: The current status of the order (e.g., "Completed," "Cancelled").

• Why it's useful: Helps you filter out incomplete or cancelled orders for accurate sales analysis.

Order Channel

• What it is: The online platform where the order was placed (e.g., "zomato").

• Why it's useful: Shows which platforms are driving your business and helps you compare performance across channels.

Store ID & Store Name

• What it is: The unique code and name of the store that fulfilled the order.

• Why it's useful: This allows you to analyze sales and popular options for each of your restaurant locations.

Item Details

These fields provide information about the main menu item that was customized.

Item ID & Item Title

• What it is: The unique code and name of the main menu item (e.g., "Keema Pav (Mutton)").

• Why it's useful: This tells you which core product the customer is customizing.

Item Quantity & Item Price

• What it is: The number of units of the main item ordered and its base price before any options were added.

• Why it's useful: This is the starting point for calculating the total cost of the item.

Option Details

This is the most important section of the report, giving you the detailed breakdown of each customization.

Option Ref ID & Option ID

• What it is: The unique code for the option on the aggregator's system and within your own system.

• Why it's useful: These allow you to track which individual customizations are the most popular and profitable.

Option Title

• What it is: The name of the customization or add-on (e.g., "Mango Lassi (200 ML)," "1 PC Extra Bhatura," "No Achaar").

• Why it's useful: This clearly shows what the customer chose to add or modify.

Option Price

• What it is: The cost of a single unit of the option.

• Why it's useful: Helps you understand which options generate additional revenue and which are simple modifications with no added cost.

Option Quantity

• What it is: The number of units of this specific option that were selected.

• Why it's useful: Crucial for calculating the total cost of all options for an item.

Option Group ID

• What it is: The unique code for the category of options this customization belongs to (e.g., a group for sauces, drinks, or spice levels).

• Why it's useful: Allows you to analyze which categories of options are the most popular with your customers.

This "Option-wise Order Transactions Report" is a treasure trove of information about your customers' preferences. By using these fields, you can make informed decisions to refine your menu and improve the customer experience!

The "Store Action Report" is your detailed report for every operational change made to your stores. Think of it as a security log that helps you audit actions, understand a store's history, and troubleshoot issues with confidence.

This guide explains each field in the report, helping you track who did what, when, and on which online platform.

Store & Brand Identification

These fields help you pinpoint the exact store and brand that an action was performed on.

Brand & Brand ID

• What it is: The name and unique internal code for your brand.

• Why it's useful: If you have a multi-brand setup, this is crucial for filtering actions by brand.

store_id & ref_id

• What it is: The unique internal code (store_id) and the unique external ID (ref_id) for your store on the aggregator platform.

• Why it's useful: These are your primary keys for identifying the store in both your internal and external systems.

store

• What it is: The name of your restaurant location where the action was performed.

• Why it's useful: Provides a clear, human-readable name for the store, making it easy to see which location was affected.

Action Details

These fields give you the specifics of the action that was performed.

action_time

• What it is: The exact date and time the action occurred.

• Why it's useful: This is the most critical field for auditing. It creates a historical timeline of all changes, which is vital for troubleshooting.

platform

• What it is: The specific online platform or channel where the action took place (e.g., "zomato," "Growthfalcons").

• Why it's useful: Helps you track which platforms are being managed and if there are any platform-specific issues.

action_performed

• What it is: The specific action that was taken (e.g., "publish," "enable," "disable").

• Why it's useful: This tells you exactly what was done to your store's status.

application_src

• What it is: The source of the action, such as an API call, a user in the UI, or an internal system.

• Why it's useful: Provides context on how the action was initiated, which is valuable for security and troubleshooting.

status

• What it is: The result of the action (e.g., "ack_success," which means the action was successfully acknowledged).

• Why it's useful: Indicates whether the action was completed successfully or if it failed.

User Details

These fields tell you who or what performed the action.

username

• What it is: The username of the person or system account that performed the action.

• Why it's useful: Essential for accountability and security.

user_first_last_name

• What it is: The full name of the user who performed the action.

• Why it's useful: Provides a human-readable name for auditing and understanding who is responsible for a particular change.

This "Store Action Report" is a valuable record of all operational changes. By using these fields, you can audit your processes, ensure accountability, and troubleshoot any store-level issues with confidence!

UrbanPiper integrations enable you to update and manage your restaurant's operating hours directly from the platform. To set or modify your restaurant timings, navigate to the schedules option available in the UrbanPiper Business Manager.

Once you’ve added the schedule for your location, you can publish the changes to Ubeats by performing a menu publish action.

In case you have any further discrepancies even after the above steps, feel free to contact our support team for further assistance.

The Foodics <> UrbanPiper integration streamlines restaurant operations by bridging the POS system (Foodics) with major food aggregators through UrbanPiper’s middleware platform.

This integration ensures accurate order syncing, centralized menu control, and reduced manual errors—ultimately improving operational efficiency for restaurants.

Integration Capabilities

• Real-Time Syncing: Automatic synchronization of orders, menus, and item availability between Foodics and online delivery platforms (e.g., Talabat, Careem).

• Centralized Management: Control multiple aggregator menus and operations from a single dashboard.

• Inventory & Stock Sync: Item stock updates from Foodics are reflected on aggregators through UrbanPiper.

• Order Status Updates: Seamless transmission of order status changes (accepted, preparing, dispatched) from Foodics to aggregators.

Order Relay:

• Orders placed on aggregators are received by UrbanPiper and instantly relayed to Foodics POS.

• Ensures minimal delay in order entry, reducing the dependency on manual punch-ins.

• Order details like customer info, delivery instructions, modifiers, and discounts are passed completely.

• Order status changes in Foodics automatically reflect on aggregator platforms via UrbanPiper.

Menu Management:

• Merchants can pull the menu changes from Foodics to UrbanPiper, which then syncs to all linked aggregators.

Product Name, Price, Description, and Image

• These elements should be updated directly in the Foodics dashboard.

• Do not update them via UrbanPiper, as Foodics remains the source of truth for menu data.

• Product Translation

  • Translations should also be handled in Foodics, not in UrbanPiper

Overview

Fulfillment Modes (also known as Fulfilment Types) determine how your customers receive their orders — whether through delivery or by picking them up directly from your outlet. This article explains what fulfilment modes are, how to enable them, and how pricing or item availability may vary based on fulfilment type.

1. What is a Fulfilment Mode (or Fulfilment Type)?

A Fulfillment Mode defines how a customer receives their order. Most Delivery Service Providers (DSPs) support the following standard fulfilment types:

• Delivery: The DSP delivers the order directly to the customer’s address.

• Pickup: The customer visits your restaurant or store to collect the order.

2. Can a Fulfilment Mode be enabled from UrbanPiper Atlas?

By default, the Delivery mode is automatically enabled for your outlet by the DSP.

To enable Pickup mode:

• Contact your DSP Point of Contact (POC), or

• (Where supported) Enable it directly via your DSP’s partner portal.

Note: The ability to enable or disable fulfilment modes depends on each DSP’s features. Some DSPs may not support this functionality.

3. Why enable Pickup Fulfilment Mode?

Enabling the Pickup mode can help your outlet:

• Offer customers more flexibility and quicker service.

• Drive additional in-store footfall and brand engagement.

• Reduce reliance on delivery partners during peak times.

4. What happens when Pickup Fulfilment Mode is enabled?

Once Pickup mode is enabled:

• Customers can choose between Delivery and Pickup while placing their order.

• If Pickup is selected, the customer will visit your outlet to collect their order.

• This provides a more flexible ordering experience and can help balance your order load.

5. Can an Item have different pricing for different Fulfilment Modes?

Yes. Some DSPs allow different pricing for items based on the selected fulfilment mode.

Example:

Note: Support for fulfilment mode–specific pricing varies by DSP. Please confirm with your DSP POC before making pricing changes in UrbanPiper Atlas.

6. Can an Item be excluded from a particular Fulfilment Mode?

Yes. Some DSPs allow you to restrict specific menu items to certain fulfilment modes only.

Examples:

• Ice Cream Sundae → Pickup only (not available for delivery).

• Meal Combo → Delivery only (not available for pickup).

This feature is useful for managing items that may not be suitable for certain fulfilment methods due to:

• Packaging or storage limitations

• Temperature sensitivity

• Longer preparation time

Note: Item-level fulfilment restrictions depend on DSP support. Please verify with your DSP POC before updating fulfilment mode restrictions in Atlas.

Configuring your DNS records might sound technical, but it's a crucial step to ensure your customers can find your website at the correct address. This guide will walk you through the process of setting up your custom domain with a few commonly used domain providers.

Steps to Configure

• Log in to Atlas

  • Go to the Atlas Dashboard and log in with your admin credentials.

• Open Meraki Editor

  • From the left menu, select Meraki → Editor.

• Add a Custom Domain

  • Navigate to the Domain section.

  • Click Add Custom Domain.

  • Enter your desired domain name (e.g., order.yourbrand.com).

• Get DNS Records

  • After entering the domain, Atlas will generate the required DNS records.

  • Each record will include:
• Update Your DNS Provider

  • Log in to your DNS provider’s portal (e.g., GoDaddy, NameCheap).

  • Add the DNS records exactly as shown in Atlas.

  • Save and apply the changes.

• Verify Setup

  • Return to Atlas → Domain section.

  • Once DNS records propagate (can take up to 24–48 hours), your domain will be verified and connected.

Please refer to your DNS provider's help portals for detailed steps on configuring the above records.

Dos & Don’ts for UrbanPiper × Foodics Integration

✅ DOs

Authorization & Access

• Use Owner-level access while enabling the UrbanPiper app on Foodics.

• Ensure the correct credentials (admin login) are used for authorization.

• Verify the authorization is completed on both the UrbanPiper and Foodics screens.

Menu Setup

• Create the ‘UrbanPiper’ menu group exactly as required (spelling must match).

• Place all relevant menu items inside the UrbanPiper group.

• Add correct Charge IDs (Pickup + Delivery) as open charges.

• Use accurate price tags for each aggregator where differential pricing applies.

Coordination

• Inform UrbanPiper promptly once your Foodics setup is complete for menu pull.

• Respond quickly to mapping queries from the UrbanPiper onboarding manager.

Post Go-Live

• Monitor orders regularly during the stability period.

• Ensure the menu is pulled on UrbanPiper every time there is a change in the menu on Foodics.

❌ DON’Ts

Authorization & Access

• Do NOT proceed without owner-level access — other roles may block permissions.

• Do NOT edit or delete the UrbanPiper group after mapping starts.

• Do NOT change the base menu or product IDs once onboarding begins without informing UrbanPiper.

Menu Setup

• Do NOT rename or alter price tag labels (names must match exactly).

• Do NOT add products outside the UrbanPiper group if they need to appear on aggregators.

• Do NOT create duplicate product entries in Foodics, as this causes mapping confusion.

Coordination

• Do NOT contact aggregators directly for mapping — this is handled manually by the UrbanPiper team.

• Do NOT raise Foodics system issues to UrbanPiper — these must go via the Foodics AM and their support team.

• Do NOT request urgent escalations for non-P0/P1 issues.

Operational

• Do NOT make menu changes during mapping without notifying the UrbanPiper onboarding team.

• Do NOT expect instant mapping — timelines vary by aggregator (e.g., Talabat weekly cycle).

• Do NOT deactivate the UrbanPiper group or make structural changes during go-live.

User Access in Atlas

Navigation

Let's begin by navigating to the User Access section:

1. In the Navigation panel, click on the Settings tab.

2. From the drop-down, select the User Access tab.

Note: This section is visible only to users with Admin LOL.

Inviting a New Employee

To invite a new employee to join your team on Atlas:

1. Click on the Invite button.

2. Add the employee's email address.

3. Assign a role to the employee based on their responsibilities within your organization.

Access to various sections on Atlas is limited by user roles. For example, you can give access only to sections related to Marketing and Support roles for a specific user.

Sending the Invite

Once you've set up the invite:

1. An email invite will be sent to the employee's email address.

2. If the invite is not immediately visible, search your inbox with the subject line: Your Atlas invite has arrived.

3. Click on the Join Team button in the invite.

Completing the Profile

Upon accepting the invite, the employee will be prompted to:

1. Complete their profile with details like first name, last name, and phone number.

2. Validate their phone number with a one-time password.

3. Pick a unique username and set a password.

4. Enter their email address to create a new user account.

Once completed, the employee can log in to Atlas using their new username and password.

Tracking Invites

While waiting for staff to accept their invites, you can track them:

1. Go to the Invites tab to see all pending invites.

2. You have the option to resend or cancel an invite.

Understanding User Roles

Navigate to the Roles tab to view all user roles on Atlas:

• Admin: Provides unfettered access across the entire Atlas portal.

• Default: The role with the least access, allowing users to view catalogs and locations only.

To assign a role:

1. Click on the name of the role to view its details and permissions.

2. Click on the Users tab to view users associated with this role.

3. To assign a role to a new user, click on the Update button and select the user.

Updating User Roles

To update a user's role:

1. Go to the Users tab and click on the name of a user.

2. Update the role and click on the Save button.