Scan and Pack Workflow

Why Use Scan and Pack?

Online orders leave little room for packing errors — a missing item means a bad customer rating, a refund request, and a dent in your platform metrics. The Scan and Pack workflow eliminates that risk by making the packing process physically verifiable, not just assumed.

Here's what it solves:

Accuracy — pack the right items, every time When Print Labels are enabled, each item in an order gets its own printed barcode label. Kitchen staff scan each label before the order is sealed, creating a physical checkpoint that catches misses before the bag is closed — not after the rider has left. No more relying on memory or visual checks during a busy rush.

Speed — keep riders moving, improve your platform standing The moment all items are scanned and marked ready, the order status updates automatically and moves to Waiting for Pickup. Riders aren't left waiting for a manual food-ready confirmation, which tightens your prep-to-dispatch time. Faster turnarounds translate directly to better delivery metrics on platforms like Swiggy and Zomato — lower cancellations, better ratings, and improved ranking.

Note: Scan and Pack needs to be activated by the UrbanPiper team before it's available in your account. Reach out to support to get it enabled.

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Setting It Up

Step 1: Enable the Scan and Pack Module

1. Contact the UrbanPiper support team to request activation.

2. Once enabled, go to All Apps → Company Settings → Internal → Module.

3. Search for Scan and Pack and activate it.

Step 2: Activate the Barcode Scan Flow

1. Go to the Live Orders section.

2. Find the Scan Barcode Flow setting and ensure it is enabled.

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How It Works

With Print Labels (recommended)

When the Print Label toggle is on in the KDS, a separate barcode label is printed for each individual item in the order. Kitchen staff scan each label as items are packed — the order only moves to ready once every item is accounted for.

Without Print Labels

If Print Labels are turned off, a single order-level barcode is printed on the bill instead. Scanning that barcode marks the entire order as food ready in one step.

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Testing the Workflow

1. Head to the Live Orders section and acknowledge an incoming order.

2. A KOT and a barcoded bill are generated automatically.

3. Go to the KDS — the order will appear there.

4. Scan the barcode(s) using your connected scanner to mark the order as ready.

5. The order moves to Waiting for Pickup, ready for rider collection.