> For the complete documentation index, see [llms.txt](https://help.urbanpiper.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.urbanpiper.com/store-manager/prime-web/introduction.md).

# Introduction

{% embed url="<https://urbanpiper.portal.trainn.co/share/KojPMTyzsW7G0jBakHl9Ew>" %}

In this guide, we will explore how to manage orders using the Prime Order Tracker tool. This tool helps in managing online orders, controlling stock, configuring printers, and managing notifications.

### Accessing the Prime Order Tracker <a href="#accessing-the-prime-order-tracker" id="accessing-the-prime-order-tracker"></a>

1. Navigate to **Online Orders** and then to **Live Orders**.
2. Here, you will see the interface where all new orders will appear.
3. On the top, you can view the different states of the orders.
4. Use the **Stock Control** button for managing stock, and access additional settings through the three dots menu.

### Managing Orders <a href="#managing-orders" id="managing-orders"></a>

1. When a new order arrives, it will appear as a new order in the Order Tracker UI.
2. You can choose to set the order to auto-acknowledgment or manually accept the orders based on your settings.
3. View all order information, including item details and customer details.
4. Accept the orders, which can be done automatically or manually.
5. Once accepted, the order moves to the **In-Progress** state ,and a Kitchen Order Ticket (KOT) is printed.

### Order Fulfillment <a href="#order-fulfillment" id="order-fulfillment"></a>

1. The KOT is sent to the kitchen for food preparation.
2. Once the food is ready, mark the order as **Food Ready**. This step can also be automated or done manually.
3. After marking as food ready, the order status changes to **Waiting for Pickup**.
4. Orders can be delivered by an aggregator or by the merchant, depending on your business setup.

That's it for managing orders using the Prime Order Tracker.&#x20;

<br>


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