Prime web

Prime Web is the browser-based version of Prime, built for teams who manage orders from a desktop or laptop. It gives you the same core order management and inventory control capabilities as the app — without needing a dedicated tablet.

Accessing Prime Web

Prime Web is accessible directly through the Atlas management console. Once you're logged in to Atlas, head to the Live Order View section under Online Orders to get started. No additional installation is needed — it runs entirely in your browser.

Note: Prime Web uses QZ Tray to connect printers to your browser. You'll need this installed on your system before setting up any printing. See the printer setup guides below for details.

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What You Can Do on Prime Web

Prime Web covers the full order management workflow, along with printer configuration and inventory control. Here's an overview of what the articles in this section walk you through:

Managing Orders

• View and manage live orders as they come in — accept them manually or configure auto-acknowledgement, track them from preparation through to dispatch, and view full order details including items, customer info, and pricing

Controlling Store Availability

• Pause or resume your store on specific platforms directly from the Live Orders view — changes are logged so you have a clear audit trail of when stores were toggled on or off

Managing Inventory

• Mark items or modifiers as out of stock (86'ing) across one or multiple locations, filter by category, and verify changes through the Logs tab

Setting Up Printers

• Connect a printer on Windows or on macOS via QZ Tray

• Assign printers for KOT and invoices — configure how many copies print and keep the toggle active so your printer stays ready

• Set up print automations to trigger KOT and bill printing automatically at key order stages — acknowledgement, food ready, or dispatch

• Configure kitchen station printing to route KOTs to the right counter (e.g. a separate juice bar or grill station) based on menu category

Advanced Workflows

• Set up Scan and Pack — a barcode-based packing workflow that uses the KDS to mark items as prepared before dispatch, ideal for high-volume or multi-item orders. Requires activation by the UrbanPiper team

Notifications

• Customise your notification settings for new orders, cancellations, customer complaints, and stock changes — pick your alert sounds and configure exactly what you want to be notified about