> For the complete documentation index, see [llms.txt](https://help.urbanpiper.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.urbanpiper.com/store-manager/prime-app/loading-printer-paper.md).

# Loading Printer Paper

Power-off the printer before Loading the paper Roll.

* Make sure the paper roll size is 3 ⅛’ x 220' in size specifications. After getting the roll in your hand, remove the glue and roll about 1 inch of paper from the roll.
* Open the printer cover: Press the “Open” button to open the cover of the printer.<br>

<figure><img src="/files/emAVSHhhsGsVRw4URwDN" alt=""><figcaption></figcaption></figure>

* Remove the used old paper roll and Place the new paper roll: Remove the used, finished paper roll and the core. Hold the thermal paper roll by the edges and place it into the printer. Make sure the paper feeds from the bottom of the roll, coming up over the top. And the thermal side of the paper is close contact to the thermal printhead.

<figure><img src="/files/M04FUeGA8cCWnPQ4GFZb" alt=""><figcaption></figcaption></figure>

* Pull out some paper, and close the roll paper cover and Close the Cover, Once the paper is threaded through the printer, close the cover securely. Some printers may have sensors that detect when the cover is closed, so make sure it clicks or locks into place.

<figure><img src="/files/qjETNi740eZqNIFLIlNW" alt=""><figcaption></figcaption></figure>

* Tear off the Excess paper.

<figure><img src="/files/8Uaw66xROwpWHqCPvkdm" alt=""><figcaption></figcaption></figure>

* &#x20;Turn on the printer and perform a test print: Power on the printer. It may automatically feed a small amount of paper to initialize. Perform a test print to ensure that the paper is loaded correctly and that the print quality is satisfactory.

<br>


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