> For the complete documentation index, see [llms.txt](https://help.urbanpiper.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.urbanpiper.com/store-manager/prime-app.md).

# Prime app

Prime by UrbanPiper is your all-in-one store management app that lets you manage orders, control your menu inventory, and handle your store's availability — all from a single interface.

**Download the App**

Get Prime on your preferred platform:

* **Android (Play Store):** [Download Prime for Android](https://play.google.com/store/apps/details?id=com.urbanpiper.satellite_prime) — 4.7 stars from 2,000+ restaurant operators on Google Play. The ratings speak for themselves.
* **iOS (App Store):** [Download Prime for iPhone & iPad](https://apps.apple.com/us/app/prime-by-urbanpiper/id1535451930) — 4.8 stars on the App Store. Loved by restaurants, built for the real world.

Prime works on both **phones and tablets**, so you can use it on whichever device suits your store setup best. Before purchasing hardware, see our **Recommended Hardware** section to understand which devices are compatible with Prime.

***

**What You Can Do with Prime**

Once you're set up and logged in, Prime gives you full control over your day-to-day store operations. Here's an overview of everything the app covers:

**Getting Set Up**

* [Connect your tablet to Wi-Fi](https://help.urbanpiper.com/store-manager/prime-app-version/connecting-your-tablet-to-wifi) and [pair a receipt printer](https://help.urbanpiper.com/store-manager/prime-app-version/connecting-printer-to-the-tablet)
* [Load printer paper](https://help.urbanpiper.com/store-manager/prime-app-version/loading-printer-paper) and [configure auto-print settings](https://help.urbanpiper.com/store-manager/prime-app-version/enabling-auto-print-settings) so orders are printed automatically when they arrive
* [Log in securely](https://help.urbanpiper.com/store-manager/prime-app-version/logging-in-to-store-manger) using your email and password, or via a one-time OTP

**Managing Orders**

* View all incoming orders for the day on the [Order Tracker](https://help.urbanpiper.com/store-manager/prime-app-version/manage-orders-on-order-tracker) — your home screen when you open the app
* Accept new orders, track them through preparation stages (New → In Progress → Awaiting Pickup → Dispatched → Completed), and monitor cancellations
* Filter orders by location, platform, delivery time, or time remaining to deliver

**Managing Your Menu & Inventory**

* [Mark items or modifiers as out of stock (86'ing)](https://help.urbanpiper.com/store-manager/prime-app-version/86ing-an-item-or-modifier) directly from the app, with the option to snooze them for a set duration or indefinitely
* Quickly find items using the search bar and manage availability across multiple locations

**Controlling Store Availability**

* [Pause or resume your store](https://help.urbanpiper.com/store-manager/prime-app-version/pause-resume-store) on specific delivery platforms without calling support — useful during rush hours or when your kitchen is overwhelmed
* Manage availability independently per platform for the same store

**Notifications & Support**

* [Configure notification settings](https://help.urbanpiper.com/store-manager/prime-app-version/managing-notifications) to stay on top of new orders and status changes
* Access [aggregator and delivery partner support contacts](https://help.urbanpiper.com/store-manager/prime-app-version/aggregator-delivery-partner-support-contacts) directly within the app
* [Reset your Store Manager password](https://help.urbanpiper.com/store-manager/prime-app-version/password-reset-on-store-manager) if needed


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