Prime app

You can manage your store operations not just through a browser on a laptop, but also using our Android and iOS apps

Prime by UrbanPiper is your all-in-one store management app that lets you manage orders, control your menu inventory, and handle your store's availability — all from a single interface.

Download the App

Get Prime on your preferred platform:

• Android (Play Store): Download Prime for Android — 4.7 stars from 2,000+ restaurant operators on Google Play. The ratings speak for themselves.

• iOS (App Store): Download Prime for iPhone & iPad — 4.8 stars on the App Store. Loved by restaurants, built for the real world.

Prime works on both phones and tablets, so you can use it on whichever device suits your store setup best. Before purchasing hardware, see our Recommended Hardware section to understand which devices are compatible with Prime.

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What You Can Do with Prime

Once you're set up and logged in, Prime gives you full control over your day-to-day store operations. Here's an overview of everything the app covers:

Getting Set Up

• Connect your tablet to Wi-Fi and pair a receipt printer

• Load printer paper and configure auto-print settings so orders are printed automatically when they arrive

• Log in securely using your email and password, or via a one-time OTP

Managing Orders

• View all incoming orders for the day on the Order Tracker — your home screen when you open the app

• Accept new orders, track them through preparation stages (New → In Progress → Awaiting Pickup → Dispatched → Completed), and monitor cancellations

• Filter orders by location, platform, delivery time, or time remaining to deliver

Managing Your Menu & Inventory

• Mark items or modifiers as out of stock (86'ing) directly from the app, with the option to snooze them for a set duration or indefinitely

• Quickly find items using the search bar and manage availability across multiple locations

Controlling Store Availability

• Pause or resume your store on specific delivery platforms without calling support — useful during rush hours or when your kitchen is overwhelmed

• Manage availability independently per platform for the same store

Notifications & Support

• Configure notification settings to stay on top of new orders and status changes

• Access aggregator and delivery partner support contacts directly within the app

• Reset your Store Manager password if needed