Manage Your Orders
UrbanPiper’s integration with Keeta enables you to streamline online order management, reduce manual effort, and enhance operational efficiency.
This article provides an overview of the key features and functionalities available on the UrbanPiper platform to help you manage your Keeta orders effectively.
Key Features Supported on UrbanPiper for Keeta Orders:
Real-Time Order Push
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Orders placed on Keeta are pushed to your UrbanPiper-integrated system instantly.
Order Discount Info
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Detailed information about discounts applied to orders is relayed to your system.
Order-Level Discount
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Discounts applied to the entire order are accurately reflected.
Item-Level Discount
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Discounts applied to individual items within an order are also supported.
Charge Info
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Information regarding various charges (e.g., delivery fees, service charges) is relayed.
Tax Info
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Tax details applied to orders are relayed.
Order with Options
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Orders including items with various options (e.g., toppings, sizes) are fully supported.
Real-time Status Push to Keeta
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You can push real-time order status updates from UrbanPiper to Keeta.
Acknowledged (UrbanPiper to Keeta)
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Confirm order acceptance to Keeta directly through UrbanPiper.
Food Ready (UrbanPiper to Keeta)
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Notify Keeta when the food for an order is ready for pickup.
Dispatched (UrbanPiper to Keeta)
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Inform Keeta when the order has been dispatched from your outlet.
Dispatched (Aggregator to UrbanPiper)
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You will receive a notification in UrbanPiper when a rider has been dispatched by Keeta.
Delivered/Completed (UrbanPiper to Keeta)
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Mark orders as delivered or completed on Keeta via UrbanPiper.
Delivered/Completed (Keeta to UrbanPiper)
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You will receive the final delivery confirmation from Keeta in UrbanPiper.
Cancellation (UrbanPiper to Keeta)
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Initiate order cancellations from UrbanPiper to Keeta before the order has been acknowledged.
Cancellation (Keeta to UrbanPiper)
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Receive notifications in UrbanPiper for orders cancelled by Keeta or the customer.
Delivered
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The order status will be marked as delivered once the rider completes the delivery.
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