> For the complete documentation index, see [llms.txt](https://help.urbanpiper.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.urbanpiper.com/ordering-channels/keeta/manage-your-orders.md).

# Manage Your Orders

UrbanPiper’s integration with Keeta enables you to **streamline online order management**, **reduce manual effort**, and **enhance operational efficiency**.

This article provides an overview of the **key features and functionalities** available on the UrbanPiper platform to help you manage your Keeta orders effectively.

### Key Features Supported on UrbanPiper for Keeta Orders:

<table data-header-hidden="false" data-header-sticky><thead><tr><th>Feature</th><th align="center">Supported on UrbanPiper</th><th>Description</th></tr></thead><tbody><tr><td>Real-Time Order Push</td><td align="center">✅</td><td>Orders placed on Keeta are pushed to your UrbanPiper-integrated system instantly.</td></tr><tr><td>Order Discount Info</td><td align="center">✅</td><td>Detailed information about discounts applied to orders is relayed to your system.</td></tr><tr><td>Order-Level Discount</td><td align="center">✅</td><td>Discounts applied to the entire order are accurately reflected.</td></tr><tr><td>Item-Level Discount</td><td align="center">✅</td><td>Discounts applied to individual items within an order are also supported.</td></tr><tr><td>Charge Info</td><td align="center">✅</td><td>Information regarding various charges (e.g., delivery fees, service charges) is relayed.</td></tr><tr><td>Tax Info</td><td align="center">✅</td><td>Tax details applied to orders are relayed.</td></tr><tr><td>Order with Options</td><td align="center">✅</td><td>Orders including items with various options (e.g., toppings, sizes) are fully supported.</td></tr><tr><td>Real-time Status Push to Keeta</td><td align="center">✅</td><td>You can push real-time order status updates from UrbanPiper to Keeta.</td></tr><tr><td>Acknowledged (UrbanPiper to Keeta)</td><td align="center">✅</td><td>Confirm order acceptance to Keeta directly through UrbanPiper.</td></tr><tr><td>Food Ready (UrbanPiper to Keeta)</td><td align="center">✅</td><td>Notify Keeta when the food for an order is ready for pickup.</td></tr><tr><td>Dispatched (UrbanPiper to Keeta)</td><td align="center">✅</td><td>Inform Keeta when the order has been dispatched from your outlet.</td></tr><tr><td>Dispatched (Aggregator to UrbanPiper)</td><td align="center">✅</td><td>You will receive a notification in UrbanPiper when a rider has been dispatched by Keeta.</td></tr><tr><td>Delivered/Completed (UrbanPiper to Keeta)</td><td align="center">✅</td><td>Mark orders as delivered or completed on Keeta via UrbanPiper.</td></tr><tr><td>Delivered/Completed (Keeta to UrbanPiper)</td><td align="center">✅</td><td>You will receive the final delivery confirmation from Keeta in UrbanPiper.</td></tr><tr><td>Cancellation (UrbanPiper to Keeta)</td><td align="center">✅</td><td>Initiate order cancellations from UrbanPiper to Keeta before the order has been acknowledged.</td></tr><tr><td>Cancellation (Keeta to UrbanPiper)</td><td align="center">✅</td><td>Receive notifications in UrbanPiper for orders cancelled by Keeta or the customer.</td></tr><tr><td>Delivered</td><td align="center">✅</td><td>The order status will be marked as delivered once the rider completes the delivery.</td></tr></tbody></table>


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