Freshchat is a messaging tool that helps businesses communicate with their customers in real-time through a chat window.

UrbanPiper provides a seamless integration with FreshChat across all white-label platforms.

This article highlights the steps to go about setting up FreshChat for your website and apps.

STEP 1: SIGNING UP:

• To set up a Freshchat account, visit the Freshchat website & sign-up using your email.

• After clicking on SIGN UP, you will receive a mail from Team Freshchat to activate your account. 

STEP 2: ACCOUNT ACTIVATION

• Open the mail from Team Freshchat.
• Upon clicking on Activate your Account, you will be redirected to the below screen.
  
• Enter all the basic information.
• Click on ACTIVATE AND LOGIN.

STEP 3: GET STARTED

Get the widget code:

• Log in with FreshChat credentials.
• Go to Settings.
• Click on Web Messenger.
• You will be directed to the Web Messenger Settings page under the Getting Started tab.
• Hit Copy next to Code Snippet For Logged In Users

STEP 4: COMMUNICATION TO URBANPIPER

• Send the snippet to [email protected].com
• Once shared, the support team will complete the set-up process.
• You will receive confirmation from UrbanPiper's support that the implementation has been completed.

STEP 5: CHAT AWAY

Once the setup is complete, you can start replying to real-time chats with your users here.