Submitting an Aggregator Go-Live Request

Learn how to raise a Go-Live Request on an aggregator platform, map your store, and get your menu published. This guide covers everything from submitting the request to tracking its status.

How to Request Go-Live on an Aggregator Platform

This guide walks you through submitting a Request to Go Live (RTGL) on an aggregator platform.

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Step 1: Navigate to Platform Settings

1. Click All Apps

2. Go to Settings → Platforms

You'll see all active integrations for your business listed here.

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Step 2: Create a Go-Live Request

1. Select the platform you want to go live on

2. Click Create Request

1. Fill in the required details (e.g., Swiggy Platform ID, Store URL)

2. Click Publish and Activate Store to submit

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Step 3: Verification and Activation

Once submitted, the system will automatically:

• Verify your menu

• Raise a go-live request with the internal team

Note: Going live typically takes 2–3 business days, depending on the aggregator's SLA.

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Step 4: Track Your Request

To monitor the status of any submitted request:

1. Click View Details on the relevant platform

2. The tracker displays:

   • Menu verification timestamp

   • Date the go-live request was submitted

   • Current mapping status

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Confirmation

Once your store is live, you'll receive an email notification confirming that the store is active and the menu has been published.

Annexure

Use the sections below to find the external IDs required for each platform.

Talabat

Overview

This guide walks you through how to request a Talabat integration for an outlet that is already live on Talabat. If you are setting up a brand-new location, contact your Talabat account manager to initiate activation before following the steps below.

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Prerequisites

Before raising a request, make sure you have the following details on hand:

• Talabat Branch ID

• Talabat Chain ID

• Shop type - Talabat Go, Talabat Marketplace

• Integration Type - Tabletless or Tablet-based

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Steps to Raise a Request

1. Go to Platform > Integrations > Talabat.

2. Click Create Request.

3. Enter the Branch ID, Chain ID, and integration type for the location you want to take live.

4. Click Submit.

Once submitted, the team will pick up the request and coordinate with Talabat to enable the integration.

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Go-Live Timeline

Talabat runs two mapping cycles per week. Your go-live will follow whichever cycle your request falls into.

Cycle 1

Day	Activity
Sunday	Preliminary configuration and menu push access granted
Monday	Menu to be pushed by POS integrator
Tuesday	Order relay configuration and test orders

Cycle 2

Day	Activity
Tuesday	Preliminary configuration and menu push access granted
Wednesday	Menu to be pushed by POS integrator
Thursday	Order relay configuration and test orders

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Important Note

This process applies only to outlets that are already live on Talabat. If the location is new and has not yet been activated on Talabat, contact your Talabat account manager first.