Deactivate a Location

How to deactivate/disconnect/unmap a store location from one or all Delivery Service providers

Overview

If a location is permanently closed or no longer in use, you should deactivate and disintegrate it for a specific delivery platform. This unmaps the location from the selected platform, takes it offline, and removes it from your active location count — stopping all UrbanPiper services for that location on that platform.

NOTE: you will stop getting billed for the location. However, for the current month in which you initiated the deactivation/unmapping of the location, you would still be billed.

When to use this: Only deactivate and disintegrate a location if it is permanently shut down and you no longer want it mapped to a given platform. Taking a location offline this way is intended for permanent closures — not temporary deactivations or pauses.

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Before you begin

Make sure the location is not active and has no live orders on the platform before you disconnect it. Disconnecting a location with active orders can cause order rejections.

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Steps to disconnect a location

1. Log in to Atlas.

2. Go to your location listing page

3. Select the location that you want to deactivate, then open the Hub section.

4. Click the three-dot menu (⋯) next to the platform you want to disconnect, then select Disconnect.

   
5. Once you click on Disconnect, you will be prompted to review the action. Select the checkbox to proceed and then confirm your action by clicking on the "Disconnect" button at the bottom.

   

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What happens after disconnection

After disconnection, UrbanPiper stops the following services for that location on that platform. The location is also excluded from your active location count for billing purposes.

• Order relay

• Catalogue updates

• Inventory control

• Location status updates

• You will no longer be billed for this location

This action applies only to the selected platform. Other platforms linked to the same location continue to work normally.