Understanding Fulfilment Mode for an item

Overview

Fulfillment Modes (also known as Fulfilment Types) determine how your customers receive their orders — whether through delivery or by picking them up directly from your outlet. This article explains what fulfilment modes are, how to enable them, and how pricing or item availability may vary based on fulfilment type.

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1. What is a Fulfilment Mode (or Fulfilment Type)?

A Fulfillment Mode defines how a customer receives their order. Most Delivery Service Providers (DSPs) support the following standard fulfilment types:

• Delivery: The DSP delivers the order directly to the customer’s address.

• Pickup: The customer visits your restaurant or store to collect the order.

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2. Can a Fulfilment Mode be enabled from UrbanPiper Atlas?

By default, the Delivery mode is automatically enabled for your outlet by the DSP.

To enable Pickup mode:

• Contact your DSP Point of Contact (POC), or

• (Where supported) Enable it directly via your DSP’s partner portal.

Note: The ability to enable or disable fulfilment modes depends on each DSP’s features. Some DSPs may not support this functionality.

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3. Why enable Pickup Fulfilment Mode?

Enabling the Pickup mode can help your outlet:

• Offer customers more flexibility and quicker service.

• Drive additional in-store footfall and brand engagement.

• Reduce reliance on delivery partners during peak times.

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4. What happens when Pickup Fulfilment Mode is enabled?

Once Pickup mode is enabled:

• Customers can choose between Delivery and Pickup while placing their order.

• If Pickup is selected, the customer will visit your outlet to collect their order.

• This provides a more flexible ordering experience and can help balance your order load.

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5. Can an Item have different pricing for different Fulfilment Modes?

Yes. Some DSPs allow different pricing for items based on the selected fulfilment mode.

Example:

Item	Delivery Price	Pickup Price
Pizza Margherita	$10.00	$9.00

Note: Support for fulfilment mode–specific pricing varies by DSP. Please confirm with your DSP POC before making pricing changes in UrbanPiper Atlas.

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6. Can an Item be excluded from a particular Fulfilment Mode?

Yes. Some DSPs allow you to restrict specific menu items to certain fulfilment modes only.

Examples:

• Ice Cream Sundae → Pickup only (not available for delivery).

• Meal Combo → Delivery only (not available for pickup).

This feature is useful for managing items that may not be suitable for certain fulfilment methods due to:

• Packaging or storage limitations

• Temperature sensitivity

• Longer preparation time

Note: Item-level fulfilment restrictions depend on DSP support. Please verify with your DSP POC before updating fulfilment mode restrictions in Atlas.