Cancel your subscription

How to cancel your UrbanPiper subscription through Atlas.

Overview

If you no longer wish to use UrbanPiper services, you can raise a cancellation request directly from your Atlas account. Once your request is processed, all integrated channels are disconnected, and your subscription is cancelled.

NOTE: You can cancel from the current billing month or a future one. The full month in which the cancellation takes effect will be charged.

When to use this: Only raise a cancellation request if you want to stop using UrbanPiper services permanently. This is not intended for temporary deactivations or pauses.

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Before you begin

Download any reports or data you need from UrbanPiper before your subscription ends, as your data will be permanently removed after cancellation.

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Steps to Cancel a Subscription

1. Open All Apps — Log in to Atlas and go to All Apps.

2. Open Settings — From the All Apps menu, select Settings.

1. Go to Profile — Within Settings, select Profile.

2. Find the Cancel Option — Scroll to the bottom of the Profile page and click Cancel Subscription.

1. Review Your Journey — A quick summary of your account activity is shown. Review it and select Continue with cancellation.

1. Fill Out the Form — A short form will open. Please complete all the fields. Your responses help us understand your reasons for cancelling and gather the context we need to process your request. At the end of the form, type close account into the text box to confirm.

1. Submit the Form — Once you submit the form, your cancellation request is registered with us.

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What happens next

1. After you submit the form, a member of our team will get in touch with you to complete the process and answer any questions you may have.

2. While raising the request, you can choose to cancel from the current billing month or a future month.

   1. ⚠️ You will be charged for the full month in which your cancellation takes effect.

3. All integrated channels are dis-integrated once your cancellation request is processed, and your orders will stop flowing into UrbanPiper.

4. Orders will stop flowing into UrbanPiper (and your POS, if integrated) from the date selected for Cancellation.

   1. A week after the cancellation date, you won't be able to access your portal any longer.

   2. Should you change your mind, you can always Withdraw your request by going to same place you went to cancel your subscription and click on the "Withdraw request" button.